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“Keep driving !”
Review of The Smugglers Rest

The Smugglers Rest
Ranked #16 of 21 Restaurants in Peacehaven
Price range: US$0 - US$33
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: The Smuggler's Rest in Peacehaven is a country pub & restaurant oozing rural charm and rustic character. Our picturesque surroundings provide the perfect backdrop for savouring the hearty, seasonal pub-food on our menu, and the carefully nurtured cask ales and fine wines gracing our bar.
Reviewed 30 March 2018 via mobile

I booked lunch for 4 at 1.30..We were finally shown to our table..and given menus including specials lunch menu which excluded bank holidays..being Good Friday..we questioned it..but were told it was valid..my starter never arrived..apparently run out..dinner finally arrived..Luke warm fish and chips on cold plates..service was diabolical..slow..impersonal and not enough staff...this used to be a beautiful little place to come to..and whoever is responsible for the downward spiral of service and decent food should perhaps look at the feedback from paying customers..I will not be eating here again and will be advising others to avoid it as well...the only plus I can think of is the car park is free!

1  Thank stella r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at The Smugglers Rest, responded to this reviewResponded 2 April 2018

Stella R, we're disappointed to hear of the negative experience you had at our location. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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100 - 104 of 613 reviews

Reviewed 28 March 2018 via mobile

The food was cold had to send pizza and chips back. Uninterested staff. Unacceptable long wait. I felt we were ripped off big time. Extremely angry as we paid upfront for almost inedible food. Will not be returning.

2  Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at The Smugglers Rest, responded to this reviewResponded 2 April 2018

Linda R, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at 01273 586593 when you can so we can address this situation directly. Thank you and have a great day.

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Reviewed 28 March 2018

We live very near this “inn” and every so often try to give it a second chance. Today was beyond terrible.
The grumpy staff were the opposite of helpful, with even disabled people having to negotiate stairs, doors and even (can you believe this?) collecting menus and then trays of drinks from a central table or bar WITH NO HELP.
They “RAN OUT” of the advertised ham eggs and chips. At midday, midweek.
Long long delays for food a friend described as “horrible”.
Faulty lightbulbs flashing in at least two areas which could have caused reactions to people with epilepsy.
Grubby towels actually tucked into the back end of jeans of reluctant, sneery staff.
Zero charm, even less service.
DON’T bother.
Lovely views, easy parking and possibly the nastiest place we’ve ever been.

1  Thank kateharmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at The Smugglers Rest, responded to this reviewResponded 29 March 2018

Kateharmond, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 01273 586593 to discuss this further.

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Reviewed 26 March 2018 via mobile

Had a nice meal here with family food was nice good service, shame about the fact the place closed at 10-30 pm on A Friday night as we would have stayed till closing time , then we had to find somewhere else to finish off the evening.

Thank gg666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at The Smugglers Rest, responded to this reviewResponded 29 March 2018

Gg666, thank you for your kind review; we are happy to pass along your comments to the team here at The Smuggler's Rest! We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

Shame about the place as I quite like the food, setting and choice of drinks.

However they had 2 members of staff running the whole restaurant on a busy Friday lunchtime. This meant we were left waiting for everything including just being ignored at the bar while trying to pay the bill.
Went upstairs to the toilets to find a sign on the door saying the ladies werent open - why couldn't they put a sign at the bottom of the stairs.
Had a window seat overlooking the sea but with a view of 5 dustbins - cant they be moved somewhere out of the way?

1  Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at The Smugglers Rest, responded to this reviewResponded 29 March 2018

Hi J H, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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