Very bad experience with this restaurant. It was around 2 p.m. Only 3 tables occupied and 2 waitresses. Extremely poor service. Table of 7. Leslie, our waitress, forgot to order my daughter's veal parmigiana. So everyone got their food except the 8-year-old. Needless to say nobody wanted to eat until she got hers. Then, they return within about 5 minutes of discovering Leslie forgot to place the order to the kitchen with a plate of uncooked, very rubbery veal, which had to be sent back again. Third time around was not that much better, still slightly under cooked with the breaded part completely separate from the veal. Boxed it up and threw in the trash. Waste of money. Then, I placed a fried chicken to go order at the beginning of ordering for everyone and she completely forgot to place this order to the kitchen as well. She said, "Oh, I guess I forgot. It will take about 15 to 20 minutes to make." Again, very disappointed. Told her no because didn't have the time to wait another 20 minutes to fix her mistake and probably have the chicken come back half cooked anyway since they would be in such a rush. We had to ask for a refill every single time someone at the table needed one. She never did refill any drinks without being asked to. Again, remind you she had 1, maybe 2 tables at the most to take care of. Spoke with the manager who knows us because we are regular customers. Told her I did not feel like I should have to pay $26 in a tip because the service was so poor. She said nothing she could do because the menu says you have to pay 20% tip for a table of 7 and that the register rings up at an automatic 20% for a table of 7. Did not even apologize for all the screw ups. Actually, could not have cared less that we were her regular customers. Did not make a difference to her at all. So, now once one of my favorite restaurants but will never, never go there again! Shame on waitress, Leslie, and the female manager.
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