We booked 12 rooms during a recent trip with our basketball team. 3 parents immediately checked out b/c rooms smelled like drugs. This hotel is a health hazard. The entire team would have moved, but we could not get another hotel with enough free space to accommodate us. The rooms were disturbingly dirty. Finger and hand prints were visible on the walls. One of our rooms had a broken toilet and the staff handed us a plunger (and still charged us full price). The maintenance man had to be called back after the problem was "fixed" to try again. One of our rooms had a broken Air conditioner. Another room had at least one cockroach. Two rooms complained of stained sheets (one was probably Kool-aid and the other may have been blood. Sheets weren't changed and beds weren't made by the 2nd day. We were told that multiple day stays are only given new sheets AFTER the second night. We asked them to change the sheets and they only made the bed. Location was terrible. Trains passed with 30-45 second whistles blown at 1:30, 3:30, and 5:30. They charged us for a room we didn't use after kids decided to leave the team and stay with their parents. Parents who immediately checked out were not given a refund. I was told that we could have only gotten a refund had we checked out. While the staff was courteous the management was not helpful. Management was not surprised that I was not happy. They charged us full price despite having to talk to the front desk repeatedly about issues we have in the rooms.
- Official Description (provided by the hotel):
- Conveniently located off Highway 90, our Lafayette, Louisiana, hotel near Lafayette Regional Airport offers easy access to attractions like the Zoo of Acadiana. Free large-vehicle parking makes it easy to get on and off the road. Make each morning shine with free Daybreak continental breakfast. Our pet-friendly hotel features free Wi-Fi Internet access, microwaves and refrigerators in all rooms and suites are available. If you want to work out during your stay, break a sweat at our fitness center. Kids 17 and under stay free with an adult. ... more less
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