The reason I gave 3 stars was because of the staff..Kevin helped us at 5:00am to get a new room..Angel was great at breakfast even on the mornings when plates were hard to find and the next morning when there were NO forks at all..Destine at the front desk was also helpful and did all she could to make us feel better about our stay..And another young man was helpful and kind when we checked in and then again on Friday (I am sorry; I forget his name)we have stayed at over 30 Hilton properties recently and this one by far, was the most tired....very slow elevators, mold in at least 2 places on the hallway ceilings, bugs in our bath light fixtures, no housekeeping until after 6 pm and even then there were no clean sheets; an ice machine that was so noisy during the 5 days of our stay that one probably could not sleep if room nearby..manager responded that she would call maintenance but it was not fixed 4 days later. .No plates one morning at breakfast and no forks (yes, I mean NO forks!) on another dayaverage food and very pleasant staff..then I receive 5 emailed receipts, one for one amount and 4 for another amount, all 4 were sent simultaneously.
Again, the staff was great, but the rest...not so much.
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