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Reviews (354)
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All reviewsroom was cleanstaff was friendlyhot breakfastnew orleanseasy accessfront desk clerkstayed one nightconvenient locationwould stay here againvery nice hotelgreat place to staybwinterstatemotelstopovertexaspet
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Reviewed 29 July 2015

Found employee work schedule on floor next to bed, cockroach in refrigerator (dead), bed was lumpy on one side while other side was rock hard, bathroom counter top was rubbing bathroom door. I was informed by the manager on duty that he would inform the Manager was on her way in, and that he would see about getting me a small refund for the inconvenience of having a dirty room, and a bad bed.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Clark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Lafayette Inn, responded to this reviewResponded 22 December 2017

Thank you for sharing your experience. We appreciate the insight regarding our bed and room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2015

(1) Had a business need for extended internet research and communication; chose this BW due to location and advertised wifi, but found no wifi connectivity. Internet support 800 number said there was long-standing wifi problem at this BW. He asked the front desk staff to reset modems and routers. He called me back and said that the front desk staff told him that the equipment was locked in the hotel owner's office and they couldn't get in. I went to front desk and asked something be done to provide guest room wifi service. The desk person was polite and professional, but told me that she called the owner/mngr to come unlock the office so that the equipment could be reset, but he refused to do so. Customer service is lacking, to say the least.

I requested a refund and to move to another hotel, but that request was also turned down by the owner/mngr.

Had to conduct my business using my cell phone as a wifi hotspot for my laptop, using a huge amount of my data plan.

(2) Smoking is allowed on the second floor, and it permeates all the rooms below them. It was extremely powerful in our room, we had to use air spray smoke neutralizer repeatedly. Changing rooms was of no use.

Room Tip: Non-smokers should avoid this BW. If you can't, don't accept a 2nd floor room or the 1st floor wing to the right of the lobby.
  • Stayed: July 2015, travelled on business
    • Value
    • Rooms
    • Service
1  Thank xplorers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Lafayette Inn, responded to this reviewResponded 22 December 2017

Thank you for your review and comments regarding our staff and location. Insights shared by our guests are invaluable in our quest to always provide our guests with a memorable and enjoyable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2015

Second floor is dedicated to smokers. Booked a room for 2 nights and was placed on the second floor. my room door had no smoking sign on it. NOT !!! We ask to be moved to the first floor or we were leaving. Told there were no available rooms. Went to register for a conference and returned to the desk to cancel my room and was told of a handicap room on the first floor that was available. So we stayed. Musky smells, dusty furniture, old beds, very dirty pool, homeless people walking through the parking lot asking for change. Breakfast OK.

  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank 258darnells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Lafayette Inn, responded to this reviewResponded 22 December 2017

We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our furniture and parking. I do hope you'll return so that we can surpass your expectations of service and accommodations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2015

The stench of cigarette smoke was unbelievable. The hotel was older but had great counter space in the bathroom and shelves below. Sofa bed - had to ask for linens.
Breakfast was fine. Cigarette smoke on the 2nd floor was unbearable

Stayed: July 2015, travelled with family
3  Thank shirley1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Lafayette Inn, responded to this reviewResponded 22 December 2017

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and breakfast. We hope that you will return at a future date to be impressed by the improvements we have made.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2015 via mobile

We just check out from this hotel. Everything was good with the exception of two things.
1) No linen were provided for the sofa bed.
2) Terrible cigarette smell on the second floor hallway.

The attention of the personnel was excellent. Basic hot breakfast, but was ok for us.

Stayed: July 2015, travelled with family
1  Thank Hector C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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