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Reviewed 23 August 2018

I stayed at this hotel on 8/4/18. I left my brand new shorts in the room. I called after I left 2 days later and I was told someone would look for this garment and call me back, no one ever called me back. I called the hotel back on 8/23/18 and spoke with a gentlemen and I was told he could not find my garment. The room was also too small for all that was offered, and the breakfast is horrible. I will never stay in this hotel again. (if you leave something in this hotel do not expect to get it back)

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank mbutle2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHGService, Guest Relations Manager at Staybridge Suites Lake Charles, responded to this reviewResponded 7 September 2018

Hello mbutle2018,

Thank you for taking the time to leave us a candid review of Staybridge Suites Lake Charles LA. It is concerning to know that we fell below your expectations on our area of service and that the garment you left was not found.

IHG values your experience with our hotels as a valued guest. I have sent you a private message so we can gather some additional information regarding your experience. Please allow us another chance to make things right.

Looking forward to hear from you soon!

Cheers,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

cleaner rooms, there was sticky liquid on the shelves, the shampoo and conditioner containers were empty. The remote didn’t work front desk had to come fix it. Front desk staff was very rude they don’t even look at you when you’re in the lobby. Very rude all around. And last my curling iron was left for a fact and housekeeping supposably couldn’t find it. Was suppose to be called back 3 times but never happened. They need honest staff if a guest leaves something it is policy they have to keep it for a number of days and I called the next day. Horrible experience never again will I stay at this location.

Date of stay: August 2018
Trip type: Travelled with family
3  Thank Beatrice Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 March 2018

We recently made a stop in Lake Charles on our way to Houston, TX for a weekend trip. Thought about staying closer to I-10, but once we heard this Staybridge was open we took the very short drive to this brand new hotel. Don't pass this one up take Interstate 210 and you will be glad you did. The GM Jarad Salecker and his hotel staff were all smiles and accommodating during our stay. You will love the amenities and very filling breakfast to get your day off to a good start. Will definitely keep this place in mind when traveling this way again.

Room tip: Stayed in RM 241 away from ice and elevators. Great
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
7  Thank vettman608
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 January 2019 via mobile
Google Translation

Date of stay: January 2019
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LynetteH146, General Manager at Staybridge Suites Lake Charles, responded to this reviewResponded 7 January 2019

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