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Reviewed 18 February 2020

Good location near the casino area. The hotel is new and was pleasant location to stay. The breakfast in the morning was different from other Hilton properties, but it was adequate. The rooms were very large and would be comfortable for a family of 4.

Date of stay: February 2020
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Review collected in partnership with Home2 Suites by Hilton
Thank kap0011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Home2SuitesLCHP, Manager at Home2 Suites by Hilton Lake Charles, responded to this reviewResponded 22 February 2020

Thank you so much for your review! We hope to see you again!

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Reviewed 17 February 2020

Acomadation was great. But they had no eggs for breakfast. Said they were out. How can you run out of eggs? Management should make sure inventory of food is sufficient. Poor planning. Otherwise, the hotel was good. Great location, and nice area

Date of stay: February 2020
    • Value
    • Location
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Review collected in partnership with Home2 Suites by Hilton
Thank reggiet7146
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Home2SuitesLCHP, General Manager at Home2 Suites by Hilton Lake Charles, responded to this reviewResponded 19 February 2020

Thank you so much for choosing to stay with us. We apologize that you were not happy with the breakfast selection. I will get with my staff to see where we fell short. Thank you for your feedback. We do hope to see you again in the future.

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Reviewed 14 February 2020

If it wasn't for Tesra, we would've left the property the first night. We stayed for 6 nights at this property. Our original room was oddly laid out, and way too big, for two people. The room was wide and the beds were far from the television. We were informed that the room (129) was one that was requested all the time. I can see that from a family with children, or dogs (yes, the room smelled like wet dog from the moment we opened the door) but not for us. Thanks to Tesra, she moved us to room 401 which was much better for us.

The lock on room 401 didn't work after the first time we opened it. We have experienced that before in Home2's so we knew it was the battery that needed to be replaced. We called Tesra and she sent maintenance up immediately. For the next two times we opened the door it worked, then it stopped again. Tesra said maintenance would be working on the door in the morning. Since we were going to sleep anyway, it didn't matter except maintenance was at the door at 7:15 a.m. after waking us up by room telephone at 7 a.m. Completely and totally unacceptable.

The next three days our room was lightly cleaned with the original bedding still in place. Towels were replaced and so forth but not the fourth night. It was still dirty when we came back from being out. Days five and six we had cleaning which was appreciated as we were paying good money to stay in that hotel for six nights.

Breakfast was below average considering other Home2's. I guess we are spoiled from the Orlando area hotels which always add extras, smoothies, etc. This Home2 only had the microwavable sandwiches and eggs, waffles, and a little fruit. I guess for the area that's all anyone expects but that's too bad as other Hilton hotels offer great breakfast.

The front desk personnel were excellent and friendly. The workout room and laundry facilities were all in working order and clean but for everything else we encountered, it was just an average hotel overall.

Date of stay: February 2020
    • Sleep Quality
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2  Thank TammyTravelsTheWorld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Home2SuitesLCHP, Manager at Home2 Suites by Hilton Lake Charles, responded to this reviewResponded 22 February 2020

Thank you for choosing to stay with us! We are so sorry you weren't happy with your stay! We hope you give us a chance to earn your business again.

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Reviewed 22 January 2020

Located right off the I-210 Loop and centrally located to everything in Lake Charles. This is a relatively new property and the staff is very friendly and helpful. Nice work out room. No bar but free breakfast. You cant go wrong by staying here.

Date of stay: January 2020
1  Thank ross c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Home2SuitesLCHP, Manager at Home2 Suites by Hilton Lake Charles, responded to this reviewResponded 23 January 2020

Thank you so much for taking a few minutes of your time to give us some great feedback. We are so excited that you enjoyed your stay with us. Thank you for choosing the Home2 Lake Charles as your home away from home. We hope to see you back soon!

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Reviewed 22 January 2020

Friendly staff, clean rooms, lovely bathrooms in reception with complimentary items for ladies. Overall, would stay at this brand if on budget. Breakfast good considering stars and everyone was friendly and seemed happy to help.

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
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Review collected in partnership with Home2 Suites by Hilton
Thank natrishaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Home2SuitesLCHP, Manager at Home2 Suites by Hilton Lake Charles, responded to this reviewResponded 23 January 2020

Thank you so much for your recent stay with us. We hope you felt at home. We hope to see you back soon!

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