If it wasn't for Tesra, we would've left the property the first night. We stayed for 6 nights at this property. Our original room was oddly laid out, and way too big, for two people. The room was wide and the beds were far from the television. We were informed that the room (129) was one that was requested all the time. I can see that from a family with children, or dogs (yes, the room smelled like wet dog from the moment we opened the door) but not for us. Thanks to Tesra, she moved us to room 401 which was much better for us.
The lock on room 401 didn't work after the first time we opened it. We have experienced that before in Home2's so we knew it was the battery that needed to be replaced. We called Tesra and she sent maintenance up immediately. For the next two times we opened the door it worked, then it stopped again. Tesra said maintenance would be working on the door in the morning. Since we were going to sleep anyway, it didn't matter except maintenance was at the door at 7:15 a.m. after waking us up by room telephone at 7 a.m. Completely and totally unacceptable.
The next three days our room was lightly cleaned with the original bedding still in place. Towels were replaced and so forth but not the fourth night. It was still dirty when we came back from being out. Days five and six we had cleaning which was appreciated as we were paying good money to stay in that hotel for six nights.
Breakfast was below average considering other Home2's. I guess we are spoiled from the Orlando area hotels which always add extras, smoothies, etc. This Home2 only had the microwavable sandwiches and eggs, waffles, and a little fruit. I guess for the area that's all anyone expects but that's too bad as other Hilton hotels offer great breakfast.
The front desk personnel were excellent and friendly. The workout room and laundry facilities were all in working order and clean but for everything else we encountered, it was just an average hotel overall.
