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Traveller rating
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Reviewed 23 October 2021

We loved staying here - yes, there was construction across the parking lot, but my room was quiet, clean and we loved the layout. It's the small attention to details that caught my attention. It reminded me of a boutique hotel I stayed at in Durham NC last year. The complimentary breakfast was also a really nice touch, and KUDOS to the young woman who was working that morning. Too many times we ignore the fact that people actually take pride in what they do. She was attentive and good humored and what more could we ask for? I would stay here again in a heartbeat.

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
Thank Sharon B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Midge Powers, Sales at Tru by Hilton Lake Charles, responded to this reviewResponded 25 October 2021

So wonderful to hear! Thanks for staying and recommending! We would love to have you return to our Tru by Hilton Lake Charles the net time you are down South.

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Reviewed 22 October 2021

This hotel was great. It was clean and had a activity room downstairs with Tv and game table. The staff was excellent and very helpful. Rooms were very clean and nice. We really enjoyed staying here. The location was great for the casinos and also had shopping places and access to food nearby.

Date of stay: October 2021
    • Value
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Review collected in partnership with Tru by Hilton
Thank kristheriot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Midge Powers, Sales at Tru by Hilton Lake Charles, responded to this reviewResponded 25 October 2021

So glad that you enjoyed a nice, clean, and comfortable stay here at our Tru by Hilton Lake Charles! We hope to have you back again soon for your next casino visit.

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Reviewed 11 October 2021

The room was dirty and hotel staff did not do anything to clean it, they said they had gone to clean and it was still the same. Floor was sticky, bed was dirty, nightstand was dirty. It was not in a good condition.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Tru by Hilton
Thank epatino93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Midge Powers, Sales at Tru by Hilton Lake Charles, responded to this reviewResponded 11 October 2021

Sorry to hear that you did not have a good experience at our hotel. We hope to have the chance to redeem ourselves in the future.

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Reviewed 10 October 2021

Very cool hotel. Clean. Close to food and businesses. Hadn’t had a chance to explore the hotel, i have Stayed here several times the staff was always helpful. Wish the complimentary water was for everyone

Date of stay: October 2021
  • Trip type: Travelled on business
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Review collected in partnership with Tru by Hilton
Thank Donald W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Midge Powers, Sales at Tru by Hilton Lake Charles, responded to this reviewResponded 11 October 2021

Very cool to hear we are so glad to know how much you enjoyed your stay at our hotel! We hope to have you stay with us again and again.

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Reviewed 8 October 2021

Construction / Cleanness really was the big deciding factors for this survey. When I was checking out I told the clerk about my disappointment. The reply was I’m sorry and that was the end of that this location is not ready to be fully operational to uphold Hilton standards

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank kn5252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Midge Powers, Sales at Tru by Hilton Lake Charles, responded to this reviewResponded 13 October 2021

Thanks for the feedback, we are sorry to hear that our recovery process was not up to your liking. Safe travels!

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