I made the reservation through Booking.com for my husband. He was driving at night from FL to TX. About a half-hour, after I booked the room, he got there and told me it didn't look safe. I called the hotel right away and asked if the room could be canceled. The woman who answered said I would need to contact Booking.com which I did immediately. My husband also called the hotel and was told by that woman that the reservation had been canceled. We thought that was the end of it.
I received a few emails from Booking.com stating they had tried to contact the property several times but got no response. They recommended that I also reach out to the property again to make sure we weren't being charged for the room. I called and spoke to the manager who very quickly told me that my husband checked into the room at 0317 Friday, 6/18 and that the room had been used. I explained to him that my husband had driven by the hotel around 2230 CT on 6/17 and told me he wasn't comfortable staying there. The manager then said my husband had signed something when he checked in. I asked him to email that to me. What I received was an unsigned folio showing the charge but no proof that my husband checked into the room.
My husband also called the hotel and the manager told him he needed to review the situation and he would get back to him in a couple of hours. When the manager called my husband back, he said the charge for the room was being refunded but no explanation as to what had happened and why they said they had my husband's signature on something.
This situation was frustrating and worrisome because it sounded like something shady was being done at the hotel. To me, it seemed like we paid for the room but somebody was allowed to stay in it...and probably paid for the room as well. All in all, we got our money back but I would never recommend staying at this property due to the possibly sketchy business practices.