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22 - 27 of 235 reviews
Reviewed 28 December 2018

We have stayed at this hotel on our last 2 trips to Lake Charles. It is easy to access. The facility is clean, well decorated and quiet. We have never had any complaints. The staff respond promptly to any requests. The complimentary breakfast is great with plenty of options available. We have not used the pool or fitness center, but they look like a great option. We will definitely stay here again.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank Meander03767499341
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 October 2018

Very clean, nice hotel, staff was awesome I will be returning and staying at other Best Western hotel. Breakfast area nice and clean, food was great. Was there on business and would even stay with my family

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Magdeline N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 October 2018

This hotel is in need of many updates and upgrades. The bed was like sleeping on concrete. There were bugs, it smelled, and breakfast was awful. No hot water! Staff was very helpful and attempted to resolve the problem by allowing us to move rooms however, we just checked out early.

Date of stay: September 2018
  • Trip type: Travelled as a couple
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    • Location
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Review collected in partnership with Best Western
Thank lasha711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alicia R, Front Office Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 20 October 2018

Good Afternoon,

First, we would like to thank you for taking the time to leave a review of you stay. We would also like to apologize for not exceeding or even meeting your expectations. We truly appreciate your review, because we can utilize it as a guide to improve future customer experiences. We hope you give us another chance in the future.

Thank you,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

This motel had clean rooms but was very musty smelling. I would hope that something could be done about this. Otherwise I had a real nice stay as it was a convenient area during my travels through Louisana

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MarthaM115623
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 September 2018

Great location , just 10 min away all casinos staff were friendly room is great till check in to check out no problem I stay many BW but lake Charles location is best in my whole trip thank u keep up good work

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank hjhollypolly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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