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4 - 9 of 228 reviews
Reviewed 18 January 2020

We had traveled about 675 miles and were ready for a good hotel. We had not stayed in Lake Charles, LA before. It is a pretty community, one we might plan on visiting on a return trip. I was signed up for BW newest rewards which were with each stay one would receive a BW gift card. So we called and made a reservation with the Best Western Bayou Inn & Suites. The woman who made the reservation was very good at her job. She had all the information I needed. We got to the hotel and Alex was behind the counter and was EXCELLENT! We had a fun check in. The room was also excellent and the bed was too. The room was spacious and quiet, it was a suite. It had a sitting area with television and work desk. The room also had a refrigerator and microwave and a separate clothes closet. The bathroom was great too except like so many places the light was also a fan which I do not like!! BUT besides that it was a good room and QUIET. Had a great night sleep and back on the road after a great breakfast which was included in the price of the room. Candie was in charge behind the counter on check out and she also did a excellent job at keeping the breakfast food and drink ready for the guests. We will make this Best Western Bayou Inn & Suites a favorite on return trips.

Room tip: Our room was quiet on the second floor.
Date of stay: January 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
Thank M H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 20 January 2020

Good Morning!

Thank you for taking the time to write a detailed review of your time with us. We're happy to hear that you had a pleasant experience, and look forward to seeing you in the future!

Thank you,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2019

Hotel was great as was the staff. Breakfast could be a little better and Ice machine on our floor was broke, We do understand things happen and the staff was super friendly.
Will definitely stay there again.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank David R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 19 November 2019

Thank you for writing a review. I apologize for the ice machine, but we will have it up and running as soon as possible. We hope to see you in the near future!

Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2019

This is a good place to stay. The rooms are big. The mattress was really good, and we enjoyed a good nights rest here. The staff and our workers were very friendly and nice, and made us feel very welcome. The hotel’s in good shape, and had a good breakfast.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank KennethM272
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 10 November 2019

Thank you for the amazing review! We appreciate your business and hope to see you in the future!

Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2019

We stayed at this location for three nights and it was wonderful. All the staff were very welcoming and helpful and made our stay amazing. Special shoutout to Ola for going above and beyond to make sure we had a great experience when we came for breakfast in the mornings. She always asked if we needed anything and was more than helpful and accommodating of our dietary restrictions.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Papa D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 4 September 2019

Thank you for this amazing review! We strive to meet all needs of our guests, so I'm glad we were able to help you while you were here. We hope to see you in the near future!

Thank you,
Management

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Reviewed 22 August 2019

Walked into the room, smelled like a damp basement. The exterior looked clean, the lobby was clean. Checked in around 5:00 pm, we were the only guests there. We went out to the casinos around 7:00 pm, another couple was checking in. There were two contractors on an extended stay there also. By morning there was the contractors and three couples spending the night, wondering why.

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank bensonjohn60
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 23 August 2019

Hi Mr. Benson,

Thank you for leaving a review. We appreciate your candor, and we will use this information to make improvements that can enhance future guest's experience. I would just like to say the lack of business has a lot to do with seasonal fluctuation; when school begins the business slows down. Nonetheless we apologize for the dampness in the room, and maintenance has been made aware of the issue.

We appreciate your business, and we hope you will give us another opportunity to gain it in the future!

Thank you!
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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