Rooms are clean. On a street where there are a lot of stores and restaurants. Parking lot lights were aimed right at our windows so we used the black out curtains which worked fine. The thermostat was so lit up we had to use washcloths to darken the room a little bit more.
Breakfast was fine and the staff was very friendly. We would stay here again.More
BestWestern.com
Taking safety measures
Expedia.comTaking safety measures
We stayed here four nights as we came back to Lake Charles as we sold our hurricane damaged house and were amazed this is in Lake Charles. The big disappointment was the computers in the business office could not connect to the printer there. The staff at the front desk tried to conect and would up printing a daily crossword puzzle for the wife. The final day while we were eating breakfast Natalie printed it out and brought it to our table with a note saying how nice it was to have us as guests. Marilyn who was staffing the breakfast did a great job seeing that foods were available and the dining area clean. After 4 days we were able to see she and other employees took their jobs seriously. The big disappointment was our room 423 had a damaged window (apparantly from Humicane Laura) so the dual pane window has steam or fog that meant seeing out was difficult. I went outside and saw the room below 323 had the same problem with that window. I looked each day to see if the manager (Adam) was available to request the printer be connected to the computers. Never did see him, oh well
Thank you for staying with us and I am sorry that I missed you while you were in. We did have issues with our business center printer that I was working with the IT department on those days that I was working with our IT department with, but this is fixed now. I am sorry that this affected you but and glad that my team was able to help you print your crossword puzzle for you. We are working on the windows as well. Please reach out to me directly if you should need anything further and we hope to see you again soon.
I am definitely pleased with the atmosphere and the cleanliness of the Hamilton by Hilton in Lake Charles. The clerk was amazing, her greeting and friendliness at midnight was outstanding. Her customer service was above and beyond what we expected this time a night.
Thank you for staying with us at the Hampton Inn Lake Charles! I am happy to hear that you enjoyed your stay and that our team was able to take such great care of you. I will share your recognition with the team. We hope to see you again soon.
First time back since Fall of 2021 ... so glad that we got to stay there again ....
Close to casinos / wonderful room // staff is very professional and friendly.
Coffee is delicious and breakfast good too!
Highly recommend!!
Thank you for staying with us again! We are so happy to have you and your husband back to see us again. We look forward to seeing you again soon.
Fabulous stay at this hotel. Staff is amazing. They are friendly, informative, and always willing to go the extra mile. Rooms are fresh and always clean. Personally they have the best pillows out of any hotel I ever stayed at. Beds are super comfortable. Highly recommend a stay here
Thanks so much for the great review. It makes us feel good when people take the time to notice our staff and our cleanliness.
The 'family feel' of the hotel is something that stands out about us. It's true and we call it "Hamptonality" Again, we appreciate the amazing review and hope to see you again. Safe travels.
The rooms was to small for the price. We could not use the pool. The rooms could have been much cleaner. The water pressure was horrible. They should not be even serving that breakfast, no waffles the coffee was horrible. We stayed 2 nights and had to request towels. They didn’t even make sure we had the towels we needed.
Thank you for staying with us. I am sorry about the issues you experienced and assure you that we will work with on these issues. We are currently working on the pool and hope to have it up and running soon. In regard to the breakfast, we do have waffles made to order for our guests, this is an item we do not want to take away from our guests as it is so popular. Additionally, I have sent you a message to your email regarding breakfast as we would love to hear some items you would like to see so we can work on incorporating them. Please reach out to leadership at the hotel when you have a moment so we can work to make your stay better the next time. Thank you and we look forward to hearing to you soon.
