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Pilbeam
Burnley, England

Looks are Deceptive

2.0 of 5 bubblesReviewed 27 Apr 2015
This motel looks good from the outside with pale wooden boards but the apparent quality quickly vanishes inside. Dark, dingy and small rooms didn't make for a very pleasant stay (why don't they cut back some of the undergrowth obscuring the windows?). It was even cheap!
Date of stay: April 2015
Trip type: Travelled as a couple
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at Super 8 by Wyndham Sulphur South, responded to this review
Responded 9 Feb 2022
Dear Guest,

Nice to see the comment on the cleanliness.
Our apologies for all the inconveniences you had with your stay.
We are making efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back,

Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 February 2014 via mobile

I had a blast here. Everyone was really nice. The room was nice and clean. Great rates! They got a hot breakfast now and the waffles were delicious. They also have biscuit and gravy. The lobby was nice and clean and everyone was professional.

Date of stay: February 2014
Trip type: Travelled with family
1  Thank cajungal2608
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2013

I looked at many pictures of this hotel online and thought it was just beautiful. When we got to the hotel the outside had green ish mold which should have been an indicator but I went and checked in at the front desk anyways. The clerk didn't even greet me with a hello or anything he was playing with his phone the whole time. When we did get our room keys we went and opened the door and I there was stuff all over the out side of the door when we walked into the room we noticed the filth that was every where. The tub was NASTY and so was the bed, floors, and celling. The window seat had stains all over it as well. I was very upset about the room itself, they would not give me a refund to go somewhere else either. I will never stay here again and hope this has been helpful to someone else.

Date of stay: September 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Amanda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2006

Worst hotel ever. Would not receommend this hotel to my worst enemy. If I had a choice between sleeping on the streets and staying in this hotel for free I would sleep on the street. THE CUSTOMER SERVICE IS BAD. ROOMS WERE DIRTY. TOWELS are holey and dirty. FLIES AND BUGS IN ROOM. Management does not want to work with customers to make things right. I was told by the Manager that if he is not working and the establishment was on fire he still would not answer the phone to take care of customer complaints or emergency, That goes to show what this establishment cares about your safety or well being. This establishment and the peolpe that work for this location needs to be re-trained on customer service, service and the proper way to run a business or be fired.

Date of stay: August 2006
  • Trip type: Travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank jamzig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.