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2 - 7 of 124 reviews
Reviewed 5 September 2019

Clean, close to the interstate, near restaurants! Friendly staff! I will add extra words to this review, but I would recommend dropping this requirement. All this does is make some guests decide not to leave a review. LESS IS MORE!!

Date of stay: October 2018
    • Value
    • Rooms
    • Service
Thank charleshV6898MZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TaylorAGM, Manager at Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG hotel, responded to this reviewResponded 17 December 2019

Thank you for staying and for the kind words. We don't have control over TripAdvisor's comment length requirements, but hopefully they will take your suggestion into consideration. We at the hotel would like to thank you for taking the time to offer feedback and look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2019 via mobile

We needed a place to stay for the night and ended up here. Front desk was very nice and helpful. We had a room on the top floor away from the interstate so the noise was minimal. Convenient to I-10. Would stay again

Date of stay: July 2019
Trip type: Travelled with family
4  Thank MS6734
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TaylorAGM, Manager at Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG hotel, responded to this reviewResponded 2 August 2019

Thank you so much for staying with us. We're glad you had a great stay and look forward to having you back soon!

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Reviewed 22 July 2019 via mobile

We arrived and were greeted warmly by the front desk agent. We had reservations and she had everything ready so all I had to do was sign/initial the form and she gave us keys and info regarding amenities. She said they wanted us to enjoy our stay, so don't hesitate to ask if we needed anything. The pool and jacuzzi were relaxing. The breakfast was ok and the lady working it was friendly and accommodating.
The Watkins products were an awesome surprise, too. Housekeeping was friendly and accommodating as well.
We would definitely stay here again!
Well done. Your staff earned an A++

Date of stay: July 2019
Trip type: Travelled with family
2  Thank Charmilla
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TaylorAGM, Manager at Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG hotel, responded to this reviewResponded 2 August 2019

Thank you for staying with us and for the kind words. We are so happy that you had a great stay and are proud that our staff did such a fantastic job. We look forward to having you back the next time you're in the area.

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Reviewed 20 June 2019

We stopped here for a night on the road trip. The hotel is of typical Holiday Inn Express standard, comfortable and clean. All the staff we came into contact with were very helpful. The guy on reception was very welcoming and recommended local places upon request.

We had a problem with our room, in that our upstairs neighbours were extremely noisy children who were stomping around right through the night. The lady on night duty tried to ask them to be quiet but also offered us an alternative room and a free breakfast, despite the noise being in no way the hotel's fault. The aforementioned breakfast was freshly cooked and served by a charming hostess.

If there's only one thing I could recommend they improve it would be their impact on the planet, all the single use toiletries, coffee cups in plastic etc. are a thing of the past and such items can be provided in a clean manner without so much disposable plastic.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank AnnaKoln
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TaylorAGM, Manager at Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG hotel, responded to this reviewResponded 2 August 2019

Thank you for staying with us and for the kind words. We are happy to report that since your stay we have phased out many of the single-use toiletries. We agree with you about the importance of not leaving a negative impact on the planet, and are constantly looking for new ways to reduce our footprint, as brand standards allow. Thankfully, IHG is taking steps to offer its hotels and our guests greener options, so that situation should be continually improving. It's important for guests like yourself to voice your opinion so that IHG knows those options are necessary, wanted, and appreciated. The more responses they get, the faster change can occur.

We're sorry to hear about the noise issues you had, but we're happy and proud that our staff was able to handle the situation to your satisfaction. We do have noise machines available at the front desk upon request which provide an environmentally friendly and effective way of eliminating any distractions, so you can get the rest you need.

Thank you again for staying with us and for your comments. We look forward to having you back to get your opinion on all the positive changes we are making at our hotel. We think you'll be pleased with the results.

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Reviewed 2 June 2019

The rooms were clean and well-kept. The bed were comfortable. The breakfast was always hot and delicious. It was a great stay. Usssa umpires were treated with great courtesy and respect and it was really cool to see.

Date of stay: June 2019
Trip type: Travelled on business
Thank Reed H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TaylorAGM, Manager at Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG hotel, responded to this reviewResponded 2 August 2019

Thank you so much for staying with us and for the kind words. We're thrilled to have exceeded your expectations and look forward to having y'all back the next game day!

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