Just left today after a five night stay with husband and a few friends . We booked a midweek five night package months ago in a deluxe studio and it was a good rate ($715 including lodging and breakfast).
I admit I had not done my homework in reading prior reviews as I usually do. We had a mixed bag stay and I will try to explain what we liked and what we did not, and why.
First I will compliment the staff. I think uniformly everyone was friendly. The dining staff in particular (especially breakfast)were really nice and everything was mostly well tended (yes there were times when clean bowls or other could not be found when you wanted but that was minor), we enjoyed the breakfast offerings especially the french toast with blackberries and fresh whipped cream one day....and peach pancakes another. The egg bar offered every variety, the bar area was nice and the menu reasonably priced. I had a Lobster roll one night and all seven of us were amazed at the many many BIG pieces of lobster, alongside a tasty “winter salad”as my choice of side.
The front desk staff and ski room staff were very good. The cleaning staff well intentioned.
There were days when we were pretty sure cleaning did not come in, or they came in to take away wet towels but did not leave new coffee etc. so it was a little hit or miss.
THE BIGGEST PROBLEMS WERE NOISE AND SOME OF THE FURNITURE ISSUES....AS WELL AS LOCATION OF ROOMS.
We did not know there were three wings....EAST...directly above reception and ski valet is located at end of east wing first floor. NORTH which has the pools and fitness club at its one end and, joining the East wing, pretty much form the main hotel with lobby, restaurant, bar all at the juncture. SOUTH wing is far away and that is where all the major conference rooms, meeting rooms are. A good location if you are there to attend a conference in warm weather....NOT good if you are there to ski and have to trek to far end of east wing to get your skis and go onto slopes...same re access to pool .
My MURPHY bed was a torture due to loud squeaking slats....we moved the mattress to inspect after a day and did not see any obvious fix...but after more miserable waking myself up with every turn, my husband inverted a few low bent slats, used bath gel to lubricate others, and we propped pillows under some low slats to bolster them....YES....squeeks gone for LAST night......YAY.......BUT .....people moved in the room above (moved into 203 on Thursday 1/18) and from 1-3 am there were multiple people constantly moving around and you can hear every step in room above. We had had upstair neighbors on night one and you could hear every step but they kept normal hours, not having multiple people 1-3am!! I was so glad to leave because I really never got a decent night sleep there. Ugh.
Ski In, Ski Out is nice....pool and hot tub great.
So much good but be aware of so so furniture and lots of noise all around (too many neighbors let doors slam and kids running down halls too). Nice staff though!
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