We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3 people have started booking this hotel
Expedia.com
US$561
View deal
Free cancellation until 24/04/21
Hotels.com
US$561
View deal
Free cancellation until 24/04/21
Trip.com
US$584
US$449
View deal
SAVE US$135
Agoda.comUS$560
PricelineUS$560
ZenHotels.comUS$584
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (17,681)
Filter reviews
17,681 results
Traveller rating
14,563
2,176
631
194
117
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
14,563
2,176
631
194
117
Show reviews that mention
All reviews preferred club world cafe seaside grill el patio our honeymoon coco cafe secrets box room service entertainment staff building concierge french restaurant welcome home my pleasure pool volleyball partial ocean view all inclusive resort pool concierge
Selected filters
Filter
Updating list...
150 - 155 of 17,681 reviews
Reviewed 4 weeks ago

It was 6 years between our visits to Secrets Maroma Beach, and the remodel of everything is impressive. First class service in all the dining rooms, as well as Coco Cafe, Barefoot Grill, Market Cafe, Preferred Lounge. We will certainly return in the near future!

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Steve J,

Six years have been a long wait, looking forward to welcoming you back much sooner. It was great to have you back home, many thanks for your visit and very happy to know you have enjoyed all the new improvements and refurbishments here at Secrets Maroma.

We are all constantly working at doing more and better, continuous improvement at all levels is a daily mantra and something that really encourage and motivate all of us.

Many new projects on the way to make sure that Secrets Maroma remains a world class resort.

On behalf of our whole team a big thank you and looking forward to meet again soon.

Warm regards,

Jorge Monje - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

There is nothing that I would have changed...Secrets Maroma was the perfect getaway resort for a relaxing vacation!! Our concierge, Louisa, was extremely helpful, friendly and attentive. Since it was our first Secrets experience, we had a lot of questions, which she answered. She helped us with all of our requests!! Carlos, our beach server, really made our trip perfect!! We sat on the beach all day and he was extremely attentive and would promptly bring us the best drinks!! I asked him to surprise us and he delivered the best drinks every time!! Cant wait to book our next trip and sit on the beach with Carlos!! Our room was perfect: great shower & water pressure, very clean, spacious, room service was good & easy to order. We enjoyed all of the restaurants! The grounds was extremely kept!!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Samantha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Samantha F,

Carlos, Luisa and all the rest of the team are already waiting to welcome you back home, hopefully we will have you enjoying Maroma Beach and Secrets Maroma very soon, please let me know if we can be of any assistance.

We work hard every day to make sure that everyone of our guests had a beautiful relaxing holiday, really happy to read you had a perfect one! We have enjoyed having you with us and makes us all very happy to know you have loved this beautiful corner of the world and the company and service of our team.

We are all very grateful for your visit and your very kind comments, thanks a lot for sharing it with all of us.

Sending our friendship and best wished for a very happy week ahead.

Warm regards,

Jorge Monje - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

My husband and I had a great time at Secrets Maroma. It was super clean, beautiful and relaxing. Ricco in the Entertainment department was so fun and friendly! My only complaint is the harassment upon arrival (or anytime you go to the lobby) by the sales people trying to sell you a Timeshare. So annoying and unnecessary.

If you are considering Secrets Maroma - I would highly recommend it. No need to pay for an upgrade to an “Oceanview” because you will still be so far away from the ocean that you will need binoculars.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Trek511961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Trek511961,

Warm regards from all of us at Secrets Maroma, very happy to read you safely back at home and with this beautiful memories of your visit, it means a lot to us. On behalf of our whole team our warmest regards and a big thank you.

I would like to offer our sincere apology for the inconvenience on regards to our colleagues at our vacation club, we will share your comments and feedback with all of them to avoid this kind of situation. Many of our guests find our vacation club and the information provided about it, of interest and very convenient, and of course everyone of us need to be extremely polite, sensible and respectful when presenting it to our guest. Again please accept my sincere apology.

Looking forward to welcoming you back, at all times, if I can be of any assistance, please let me know.

Have a beautiful day,

Jorge Monje - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

We just returned from a week at Secrets Maroma. It was a beach paradise from beginning to end. We are frequent travelers and Maroma has one of the best beaches ever - the water was clear blue and beautiful. The resort is amazing from the staff, to the rooms, to the food, it was all awesome. The Brick Oven pizza was definitely a favorite. I enjoyed trying the special of the day and was never disappointed. The entertainment was great each night too. We visited the spa for a couples massage and hydro therapy - both were exceptional.
The big thing I feel I need to comment on are the safety precautions in place. We were a little nervous about traveling especially out of the country, but it had been a year since we traveled and we needed some beach time desperately. I never once felt things were unsafe at the resort. They were ALWAYS cleaning and sanitizing. ALL staff wore their masks. We saw them sanitize tables and chairs at the restaurants, hand sanitizer was available throughout, all in room amenities were safety sealed in plastic. They also offered the COVID test for free to get back to the US. If you are wanting a place to get away and be in your own paradise bubble - this is the place to go. You will not be disappointed.

Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
2  Thank 4chipsnsalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear 4chipsnsalsa,

Warm greetings from beautiful Maroma Beach and all of us at Secrets Maroma, we are very honor to be your own private beach paradise, it really makes us all very happy to know you have these beautiful memories of your visit.

A big thank you for your visit and many, many thanks for your very kind and meaningful review, as mentioned, we are delighted to know you have had a beautiful holiday and have enjoyed our amazing, beach, resort and the service and company of our colleagues, but in these times of Covid- 19, your detailed comments about all our related protocols and standards are really appreciated.

Now more than ever the health and safety of our guests and our colleagues are our main priority. All of us at AMR and at Secrets Maroma, follow strictly all these new protocols and procedures to make sure you have a safe and seamless holiday and if only for a few days, you can really feel in paradise. It is very motivating to know you have felt this way.

Hopefully your memories will keep you smiling and last for a very long time and when in need of a recharge, please do come back, you are always more than welcome.

Sending our friendship and gratitude,

Jorge Monje - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

Exceptional resort and employees. Very relaxing and the employees are extremely friendly and professional. This is a true 5 star resort and 5 star for service. Extremely clean and safe. We will definitely be returning to this resort.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dspdebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear dspdebra,

Looking forward to welcoming you back, hopefully sooner than later. It has been such a pleasure to have you with us and we are very grateful for your visit and your very kind review.

Personally I would like to thank you for recognizing and recommending the service and friendliness of our colleagues, without a doubt one of the most beautiful group of people I had the chance to work with. Welcoming, caring, warm and indeed very professional. On their behalf a big, big thank you.

Please let us know if we can be of any assistance, we remain all at your service and very much looking forward to meet again soon.

Have a beautiful week,

Jorge Monje - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews