The staff was wonderful. They truly care about the experience of their guests. Location just outside DC with a complimentary shuttle to the Metro made for a great weekend in the nations capital at a very reasonable rate!More
The staff was wonderful. They truly care about the experience of their guests. Location just outside DC with a complimentary shuttle to the Metro made for a great weekend in the nations capital at a very reasonable rate!MoreShow less
Thank you for the review and yes, we want every guest to have an outstanding experience while staying with the DoubleTree by Hilton Bethesda - Washington DC. I am delighted that our Metro Shuttle exceeded your expectations. We look forward to your next stay.
For the price, I wasn't expecting such a nice property. The public areas were handsomely furnished, with subdued colors. Staff was friendly and accommodating. The mini suite was comfortable, clean and spacious but a bit sterile. Some art on the walls would have been nice, just to add interest and coziness. The sumptuous king bed made it easy to get a great night's sleep. Bathroom was decent, but pedestal sinks make it tough to lay out your toiletries.
The location is good, with an easy walk to some of the neighborhood eateries and restaurants. All in all a perfectly nice place to call home for a night or two.
Thank you for the review and I am glad you had a great night's sleep and overall visit. We appreciate the feedback regarding the artwork and the bathroom layouts and will look for opportunities to make improvements. As you mentioned, the DoubleTree Bethesda - Washington DC is proud to have the Sweet Dreams bed in all 270 guestrooms, I hope you take the time to visit us again.
Large rooms but entire hotel little tired, old air-condition system. Old bath tube, no quality Doubletree amenities, instead only basic shampoo & shower gel bottles fixed to the wall but were empty and not refilled even after had been notice housekeeping. 6$ a bottle of water in room and found it opened, but was immediately replaced with the new one once had warned the reception. Average breakfast. As a positive feedback, 24 hours free soft drinks/snacks available in a special area for HHonors Diamond. Free shuttle service to metro station but schedule not strictly respected.
Thank you for taking the time to post your review of the DoubleTree Bethesda - Washington DC. I was disappointed to read that your experience was only average and that our efforts to go green with the bathroom amenities missed the mark. I would greatly appreciate any additional comments you may have, please connect with me via email at firstname.lastname@example.org.
Excellent hotel, clean, modern, comfortable. Amazing staff: friendly, accommodating, always smiling and asking what else you need. But, be aware that valet parking is required and $23 a night. Doubletree is a great brand for feeling more luxurious at a mid-level price.
Thank you for the great comments about our team members and our beautiful DoubleTree by Hilton Bethesda-Washington DC Hotel. For your next trip to Bethesda, I recommend the "Cars Stay Free" package which includes complimentary valet parking. For those looking to self-park, the city offers a public garage located within a short walk of our Woodmont Ave entrance.
I was forced to stay in this hotel because it was required by my business that paid for it. The treatment was not up to standard because we were on a group rate. I don't think that the group rate was so low. This hotel is outdated, needs renovation, and would benefit from having a more friendly check-in staff.
Dear A S M S,
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that the next time you’re in the area you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
I was booked into this hotel by my workplace and was pretty worried based on the reviews I saw here. I was pleasantly surprised to find a friendly, clean, well-run property. I was lucky enough to be upgraded to a suite, which was very comfortable. The bed was very comfortable; everything was clean and up to date. It was convenient having a living/dining room with a small kitchen and I often got takeout and enjoyed having meals in. There were lots of nice food choices all around. I made use of the gym and the pool, which were great. The AC worked well.
I am left to wonder whether the hotel might have some rooms that are in much better shape than others, because mine was great.
Thank you for such a glowing review of the DoubleTree by Hilton Bethesda - Washington DC! I was delighted to read that your suite upgrade and the team were able to exceed your expectations. In addition to the variety of dining options located nearby, the property also has an onsite gift shop and DoubleTree Pantry for those last minute needs. We look forward to be your host on future visits to Bethesda, MD.