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Staybridge Suites Baltimore BWI Airport
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Reviews (356)
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All reviewsfront deskfull size fridgeevery morninghome away from homeyogurtspacious roomwould recommend this hotel to anyonequiet hotelking bedfitness centerfree breakfastevening receptioncoffee makerthe breakfast areapark and flycookiessabrina
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6 - 11 of 356 reviews
Reviewed 22 December 2017

I’m a long term guest,almost 1year,and have had 3 billing issues. The housekeeping is non existent,At least the laundry is free,I have to wash my own bedding and I purchased cleaning supplies and a vacumn after numerous attempts to get my room cleaned properly.The property is nice for a 1 night visit,but long term the poor management becomes apparent.

Stayed: January 2017, travelled on business
Thank fillsfan1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesBWI, Manager at Staybridge Suites Baltimore BWI Airport, responded to this reviewResponded 26 December 2017


We are very sorry to hear that you found your experience at our hotel disappointing, and that we did not live up to your expectations. I will review your comments with the staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017 via mobile

At this Staybridge the staff was friendly and the hotel riim was clean which is something I scrutinize. The actual room was great the complementary breakfast and 3 night a week social with food, wine and beer waa a definite plus. It was close to rmfood and things to do. The only downside was the hallway of my entire floor smelled like smoke and the parking lot was very crowded. Overall I would stay here again though.

Stayed: December 2017, travelled on business
Thank BusinessTraveler1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this reviewResponded 10 December 2017

Thanks your for your feedback and choosing the Staybridge Suites BWI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

Arrived here very tired after a long day. We checked in for one night and were heading to our room when we were stopped and told we owed $75 more. Apparently they charge that with no upfront notice as a pet cleaning fee. $75 for “ up to 7 Days! So our 2 Pekingese size dogs almost doubled our room rate. Nowhere when we booked the room nor when we signed the paperwork was there any mention of this fee. I understand that some hotels charge a fee but $75 for one night is excessive.
We picked this hotel as it was advertised as Pet Friendly. HA!

What was worse was when my wife went to get into bed and stepped on what she thought was a dead mouse! It turned out it was a pair of dirty socks left on the floor by the previous room occupants! Talk about getting skeezed out, it was gross!

So not only were we overcharged for a surprise pet fee but we got a dirty room too!!!

This hotel experience was awful, we will NEVER stay there again! Never!

Room Tip: Stay somewhere else
  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank zokvus6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesBWI, Manager at Staybridge Suites Baltimore BWI Airport, responded to this reviewResponded 7 December 2017

We are very sorry to hear that you found your experience at our hotel disappointing, and that we did not live up to your expectations. We will address these concerns.We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

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Reviewed 3 December 2017

My family and I had a nice visit at hotel. The staff was friendly. The front desk staff Niya was very helpful. Enjoyed the free hot breakfast. Great variety of food available. Wish there was an oven in kitchen. Did experience draft from bedroom window at night. Overall it was a pleasant experience. I would recommend the hotel.

Room Tip: Not sure of options
Stayed: November 2017, travelled with family
Thank dmhalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesBWI, Manager at Staybridge Suites Baltimore BWI Airport, responded to this reviewResponded 4 December 2017

Thank you for recognizing our Friendly staff and Hot Breakfast. We look forward to your next visit.

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Reviewed 13 November 2017

We are traveling with our toddler; immediately the front desk-man, Carl put us in a super nice sensationally clean suite with views of trees in fall colors. Every day the breakfast potluck was FRESH- however do not eat the sausage sauce it is canned; Fresh fruits, fresh yogurt, everything but the rice. Carl works evenings, he does look like a professional wrestler- however he goes out of his way to get what you need on the spot or offer alternatives. The cleanliness is at clinic level- the carpeting in our suite was clean, we walked about in our white sox and the soles were still white.

  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank rosewendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesBWI, Manager at Staybridge Suites Baltimore BWI Airport, responded to this reviewResponded 14 November 2017

Thank you for your kind comments about the Staybridge Suites BWI. We are happy you enjoyed are clean rooms, Hot breakfast and great customer service. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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