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Reviews (714)
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22 - 27 of 715 reviews
Reviewed 3 February 2018 via mobile

Stayed overnight in a club level room (club lounge poor - water and Pepsi only available when I checked in around 2145hrs). Room ok but ventilation systems v noisy. Breakfast ok and handy shuttle bus that took me to car rental. Probably wouldn’t return

Stayed: February 2018, travelled on business
Thank JMHGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica S, Operations Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 6 February 2018

Dear JMHGlobetrotter,

Thank you for your honest review of our hotel. I apologize that we did not have our Club Lounge checked that evening, I will make sure to discuss this with our General Manager. Please call Bill Driscoll, our General Manager, at the hotel so we can personally apologize for your stay. I hope the next time you're in the Baltimore area you will give us a second chance at a first impression.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

This trip was the beginning of my surprise 50th birthday week long celebration. The staff, upon hearing about my birthday, upgraded us to a premiere floor at no additional charge! John, Merna and Terri were fantastic at the front desk and extremely helpful about shuttle info to the airport. They are an asset to the hotel!

The hotel was so nice, had a huge gym and indoor pool. Unfortunately, we were only there for about 12 hours before our flight so didn't get to use them but the restaurant was great, the drinks were cold and the staff was incredibly friendly!

We will definitely come back to this hotel again next time we are flying!!!

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Beth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith , Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 2 February 2018

Dear Beth Q-

WOW Thank you for the 5 star review. We are so happy to hear about your amazing time here at the Westin BWI. The staff members as mentioning are amazing and that is our number one focus is taking care of guest. We are truly honored to have John, Merna and Terri as they are true asset to the company. I will share your review with the team and Happy 50th Birthday from the Westin Family.

Yours in service,
Keith Jefferson
Assistant General Manager

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Reviewed 30 January 2018 via mobile

Offers FREE 24 hour shuttle anywhere within a 3 mile radius (only an 8 minute drive to BWI Airport).
Breakfast is fantastic - delicious food & service is impeccable - Thank You Aster Gebrkidan you’re amazing!
The fitness center has everything you need for a total body workout - ellipticals, treadmills, free weights, weight machines, & a nice pool & jacuzzi too!
I requested 7am early check-in & they let me check-in at 3:30am! I truly appreciate it after the long travel from overseas.
Despite my early arrival, the room was fully prepared & stocked with Starbucks coffee, had wonderful White Tea Aloe toiletries in the bathroom, the bed was super comfy & had a Sleep Well Aromatherapy Lavender Balm on my nightstand.
The hotel shuttle driver, front desk, & restaurant staff is exceptionally friendly & helpful.
The Westin is definitely a must stay & will continue to be my top pick!

Stayed: January 2018, travelled on business
Thank Rewa84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith , Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 2 February 2018

Dear Rewa84

THANK YOU for the 5 star review. The title is everything that speaks about our hotel. We always want to be the best in the area and give the best of the best in the hotel. Aster is a true asset to the hotel and company she is one of the many stars we have. As mentioning it is great with an fantastic Breakfast and overall food, very nice gym in the hotel and ending a great day with a pool and jacuzzi.

Thank you again and we hope to see you soon.

Warmest Regards,
Keith Jefferson
Assistant General Manager

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Reviewed 26 January 2018

We stayed for one night, and we thoroughly enjoyed our stay! Very clean, great amenities, and the staff was outstanding. The brunch in the morning was one of the best brunches we've ever been to! In particular, Kelly and Aster were great! Extremely friendly and went out of their way to make sure we had a great experience. Will definitely come back next time we are in Baltimore!

Room Tip: If you can get a room that includes breakfast in the price definitely do it, the brunch was fantastic!
  • Stayed: January 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith , Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 27 January 2018

Dear Hannah C-

WOW 5 star review!!! Thank you so much for recognizing two wonderful employees here at the Westin BWI. They are both great assets to the hotel and the company. This is great feedback as we work hard to ensure our guests get the top notch service that I know we all can provided. Thank you again for the review and hope to see you again in the future.

Kindest Regards,
Keith Jefferson
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2018

The rooms re clean and the beds are comfortable! The staff is awesome, very professional and always nice. I eat breakfast every morning and you can count on Aster Gebrkidan greeting you with a smile and always ensures you have what you need to enjoy breakfast.

Stayed: January 2018, travelled on business
Thank Troy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith , Manager at The Westin Baltimore Washington Airport - BWI, responded to this reviewResponded 27 January 2018

Dear Troy C-

Thank you for your review as it helps us with the overall service that was provided. The staff as mentioning is awesome and work very hard. Yet, Aster is great and one of our top associates; glad that you were able to witness it yourself.
Thank you so much for your review and hope to see you again in the future.

Yours in service,
Keith Jefferson
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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