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Reviews (1,414)
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Reviewed 24 May 2018 via mobile

The overall resort was exactly what I needed (almost) ....oceanfront with great food and great bar staff!! However DO NOT announce my room number outloud AND DO NOT give me torn bed skirts!!! And don’t “run out” of balsamic vinaigrette dressing...the music in the ice rink area was so loud I couldn’t fall asleep! That was the major negative as I can to get some R&R.If you’d like more info - email me pls....looks like there is a max letter count allowed!

Stayed: May 2018, travelled solo
1  Thank Kduckmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Public Relations Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded 28 May 2018

Thank you for taking the time to review The Carousel Resort Hotel & Condos. We sincerely apologize for your inconveniences and use it as a learning experience and strive to provide a better service in the future. On the other hand, we glad you had a comfortable stay and enjoyed oceanfront views and Tsunami Outside Patio Bar & Grill. We hope to see you back in the near future!

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Reviewed 22 May 2018

My husband and I stayed here from a Sunday to Thursday in May. We had a beautiful direct ocean view room on the 4th floor. The balcony was perfect for morning coffee and evening drinks. Our beds were comfortable and the kitchenette with small fridge, microwave, coffee service, sink and counter allowed us the ability to have snacks and small meals when we didn't feel like going out.
The only downside was the room cleaning services. We had to call for service one day and were promised that they were still turning over rooms and we were on their schedule. We ended up having to call that evening for clean towels, coffee and cups. When the room was turned over, it was usually late in the day.
All in all we had a good stay. The front desk staff were welcoming and helpful. The view and falling asleep to the sound of the ocean was worth it.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kathh79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Public Relations Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded 23 May 2018

Thank you for taking the time to write a review on Carousel Resort Hotel & Condos. We glad you had a relaxing stay in our spacious Oceanfront Room with incredible views. We are greatful for your kind words and look forward to seeing you back in the near future!

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Reviewed 22 May 2018

We were there for our wedding this past weekend and can't say enough positive comments about the staff and facility!! Our wedding was on the beach behind The Carousel with an outdoor cocktail hour and indoor reception. The staff went above and beyond to make this special occasion just perfect. Highly recommend this place.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Public Relations Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded 22 May 2018

Becky L, Congratulations on your Wedding! We wish you a lifetime of love and happiness! We glad you enjoyed your reception at the Carousel Resort Hotel & Condos and had a really nice time. We look forward to seeing you and your family back soon!

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Reviewed 21 May 2018

We recently visited Ocean city this weekend. Stayed at Carousel hotel & condos. Conveniently located on Coastal hwy. What a nice place. Checkin process was quick and easy , front deck staff were very pleasant and helpful. Our room was on the 2nd floor and was clean and nicely decorated. Spoke with maintainence dept because we had problems with bathroom light. They quickly had repaired and were very helpful. The housekeeping were fantastic when we needed a new hair dryer and replaced it while we stepped out for the car show. The hotel had ice rink that many kids seen using. Very nice. The pool area was very nice. We tried the Reef 118 restaurant for dinner and breakfast once. Food amazingly delicious. Since the hotel built around 60s or 70s. It had been updated in some areas. Had a great beach access area.Convience store and bar on site. Overall we had a nice stay.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dianna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Public Relations Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded 21 May 2018

Dianna M, thank you for choosing Carousel Resort Hotel when planning your Cruisin' weekend getaway. We glad you had a comfortable stay in our spacious room and enjoyed an Oceanfront location with direct access to the beach. It's nice to hear that you had a great time and we hope to see you back soon!

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Reviewed 19 May 2018 via mobile

My family & I stayed over Mother's Day weekend & it will probably be the last time. Lobby was great, decorated nice, everything was clean. Then, we got to the room and I was less than impressed. The bedding was stained & have what appeared to be old blood spots and black streaks. We got new bedding and it was the same way except they had bright orange spots on it like neon playdoh. The hair dryer didnt work, the AC didnt cool the room at all so we had to leave the balcony door open. The hotel doesn't offer any helpful information about anything outside of the hotel. There were no maps or guidance in the room about the hotel.

However, the oceanfront restuarant was nice. They offer a breakfast buffet & the food & service were great! The lounge was nice as well for evening drinks. The pool was pretty clean but the hot tub not so much. We didnt use the ice skating rink but it looked nice. And the beach access was nice and convenient.

Stayed: May 2018, travelled with family
2  Thank Tara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Public Relations Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded 19 May 2018

Tara H, thank you for taking the time to write a review on Carousel Resort Hotel & Condos. We sincerely apologize for your inconveniences and completely understand your frustration. We can ensure you that we will address those issues right away. On the other hand we glad you had a wonderful experience at our Oceanfront Restaurant and the Pool. We hope you can give us another chance to prove that we can deliver a better service.

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