Staff was nice enough to allow me and my family to check in 2 hours early since I am a IHG gold elite member. This gave us more time at the beach on checkin day. That was appreciated and they were able to accommodate us away from the elevator on a higher floor. Thanks for that.
The room was clean and as it should be. The carpets should be removed very soon and replaced cause they are dingy looking. Highly suggest this. The beds were soft, clean and comfortable. Like most hotels, the pillows are big and fluffy and tough to sleep with so if you can, bring your own flatter pillows from home.
Shower got hot ; almost too hot and water pressure was excellent. My only complaint about the bathroom was that the shower gel was completely empty and we had to get an extra bar of soap from the maid in replacement. Also, the maid said they were out of lotion too.
TV, ac, lights, microwave, mini fridge and sinks and all outlets worked good. We didn't use the Keurig machine cause we got coffee down stairs.
The breakfast was nothing spectacular but you can't complain about a free breakfast. The first morning they had scrambled eggs and something else. They had cinnamon rolls, juice, cereal, bagels, cream cheese, coffee, decaf, milk, muffins and yogurt. The second day they had mini cheese omelettes and sausages.
The second morning, we were woken up to the hotel fire alarm. We took it seriously at 8am and got dressed while the alarm pierced our ears while we were half asleep. However it was a false alarm because there was no fire and ppl were still going in to get breakfast. That was irritating, especially waking us up.
Staff again came through when I requested a late check out and allowed me 1 extra hour stay. Thank you for this. We were able to play at the beach one more time before leaving.