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Reviewed 30 June 2022 via mobile

Poor customer experience from the time you check in at the front desk. Staff at the front desk makes you feel unwelcome not sure why, explain in a harsh tone what is allowed and not allowed during our stay. As soon as you are in the room, saw Phone was out of order, probably intentionally so that no one has to attend, toiletries were not filled either. Next day noted Congested breakfast area, probably over 100 rooms and there was only one toaster. Not sure what they think when hotel is full during busy summer travel. No bread or bagel during one of the day, excuse was the bagels still frozen, so did not serve, not sure what that means.
Did not expect this kind of customer experience from a national brand like this but I guess hotel probably be going in the same direction of airline during these Covid travel days.

This is my 2nd and last visit to this hotel. However, we will definitely visit the north side park, a hidden gem and the reason for our stay at the hotel.

Date of stay: June 2022
Trip type: Travelled with family
Thank 007deven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, responded to this reviewResponded 17 July 2022

Hello, 007deven

It's always a pleasure to read the opinion of our valued guests. And it helps us understand better your needs in future stays. I'm sorry to see you did not like some elements you encountered during your time with us. I have shared your review with our management to ensure we take proper action. The goal of our staff is to make you feel relaxed and at home.

Thank you for choosing us for this occasion. Hopefully, we will get to host you again! We just can't wait to show you the changes done.

Alejandro G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2022

NIce resort hotel near the beach easily walk distance from hotel to beach,

Poor choice of breakfast. lack of bread chice, lack of hot food items lack of rotated hot meakls, for three days same sausage links. less choice of eggs

Date of stay: June 2022
    • Location
    • Rooms
    • Service
1  Thank sudsburg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 February 2022

This is a very good option if you want a clean hotel at a reasonable cost. However, the walls are a bit thin and there was a regional cheer leading as well as youth soccer tournaments in town the weekend we were there and kids were running up and down the halls. Unfortunately they are still not providing housekeeping services. Apparently the virus is pretty smart and knows when someone is gone for the day and then it will attack the housekeeping staff but if the folks have checked out than it is safe to enter. In other words it is better to see dirty linens lining the hallways than to be picked up or to either hire staff or give them haz mat suits to make a bed and change towels. They will say it is safety but I say it is the corporation trying to recap losses from 2020. GET BACK to NORMAL and provide services for the money we pay you!!!!!

Room tip: Walls thin
Date of stay: February 2022
    • Value
    • Cleanliness
    • Service
Thank SpyderWitch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marie Hopper, Owner at Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, responded to this reviewResponded 17 February 2022

SpyderWitch, Thank you for taking the time to tell us about your experience at Holiday Inn Express OCEAN CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

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Reviewed 9 September 2021 via mobile

Proximity to beach and gorgeous park is why we stayed here over Labor Day. Parking spots at the beach off Coastal Highway in the location of this hotel were plentiful.

We stayed 4 nights and for some reason I couldn’t get comfortable here. By the 4th night I couldn’t wait to get home. Hotel could use a makeover and keep the common areas cleaner. Our room AC was wacky - either too cold or shut off for too long and room got warm almost to sweating point. Things I wish they would improve: room 516 needs blackout curtains for strong sun rising directly into room, would like a comforter that doesn’t slip out the duvet cover every night, the shampoo and conditioner bottles were empty, not enough places in bathroom to hang wet towels or washcloths, and most importantly several hotel guests were not courteous after 11 pm - raised their voices and running through hallways, let their doors slam shut. I woke up several times from noises in hallways on the 5th floor and far from elevator.

There are no signs requiring face masks and they do not enforce guests to wear masks. Hotel guests would not wait for the next elevator so most times I got off to take stairs to 5th floor.

Nothing to do with hotel: In general I was disappointed with the restaurant situation in ocean city over this holiday weekend. It seemed they couldn’t keep up with the number of people in town. Must be the pandemic and shortages of workers. They ran out of several items on menu early in evening, long wait times to be seated and place orders, closed early, and several would not accept takeout orders even though their websites all offered takeout. So dine EARLY in OC.

Room tip: Use the beautiful park behind building - walking pier into bay is gorgeous Dine locally but early evening to avoid delays and menu shortage
Date of stay: September 2021
Trip type: Travelled with family
1  Thank vzescape
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 August 2021

My wife and I vacation in Ocean City about several times each year. We normally stay at the Best Western Plus on 60th. They were booked so we stayed at the Holiday Inn. The beds were comfortable and the rooms were clean. The exterior landscaping area was not very well kept when we stayed in July. The property next door had construction which may have added to this.
Overall the stay was good, but we missed the great hospitality and friendliness that we always get at the Best Western Plus.

Date of stay: July 2021
1  Thank mcharles0809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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