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Reviewed 1 August 2021

This hotel is located on the north end of the strip, 6 miles away from the Boardwalk. That was fine for me because I had a car. There is no shuttle to the boardwalk. You can not take towels out of the hotel to the beach which is located across the street from the hotel. It is a 2 block walk from the hotel to the street, then another long walk from the street through condominiums to the beach. (The beach is worth it, not at all crowded, family atmosphere). If you have small children with a lot of things to carry, chairs, toys, umbrella, holding hands of children, this can be daunting. There is no place to pull up and drop off your family and or things to get to the beach. You have to lug it all and walk through the very busy street which is literally a highway.
Staff is friendly and informative. There is free tea and coffee in the lobby area near the snack shop. The Denny's is attached to the restaurant but it is filthy, loud and service was poor. Go elsewhere. The rooms in the hotel were average. They put us in a handicap accessible room which we did not ask for. As a result of this the shower was floor level and the floor would be soaked constantly. There is no made service and you have to go to the front desk for towels, soap etc. The elevator was filthy and throughout our stay it was never cleaned. The pool is indoors. The pool area was so hot and stuffy with poor ventilation we never swam in it. There are washers and dryers available however they only take quarters and soap is not available for purchase. However there is a Right Aid in the parking lot where the strip mall is located and you can buy some there (as well as beach accessories). Cost per load to wash or dry is $2. The room was so noisy we were awaken all night and early morning with people from nearby rooms, talking, throwing up, yelling etc. I would NOT recommend staying here if you need to rest. This hotel is overpriced for what you get.

Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
1  Thank rayej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 9 August 2021

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2021

Disappointing stay at the facility. The electronic keys worked just once and had to get new keys 3 times during 4 night stay. Noticed several other guests go through same issues. They moved us from first room assigned because guests from lower floor complained about water dripping from their ceiling. Turns out the AC unit was leaking condensation into the room and the carpet was soaked and dripping floor below. The second room had no hot water in bathroom sink. The hot water in the shower ran for 3-4 minutes and turned cold. The worst part was the entire room shook apparently due to unstable washer couple of doors down. The damn washer was not secured until we left.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Chosamane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 13 July 2021

Thank you for taking the time to express your thoughts and concerns of your recent stay at the Comfort Inn Gold Coast. We would like to apologize for the shortfalls you may have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed. We hope you will consider staying with us again so we can have another chance to provide you with superior service.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2021 via mobile

Mini vacation with other family. Mice, stained sheets, bed bugs! At almost $250 per night, we expected better accommodations. Should we visit Ocean City again, we will NOT stay at Comfort Inn Gold Coast.

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank Y4847VVvaleries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 16 June 2021

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. According to our records, we have had no bedbug nor mice reports .
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2021 via mobile

I had a great stay here and I will be back here again soon!! Excellent staff and a great room!!! I would recommend this place to anyone who loves to come to ocean city md!!!! I really enjoyed the time off work and I come here as much as I can!!!!

Date of stay: April 2021
Trip type: Travelled solo
Thank Mickey S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 10 May 2021

We very much appreciate and value you for taking the time to complete the online survey regarding your recent stay at our hotel.
We appreciate your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2020 via mobile

We checked in as we were visiting family in the area. After checking in to adjoining rooms for ourselves and our children, we stepped into the elevator and immediately smelled the heavy odor of marijuana. Rode up to the 3rd floor, stepped off and hit by a stronger smell of marijuana. Walked to our room and thankfully after getting in the door, no longer smelled it so thought it might be ok, we were exhausted, our kids were tired, just wanted to get sleep. At 2am, we were awakened by the thick smell of, you guessed it, somebody blazing that mess up probably right beside us or maybe even in the hall. Our son has asthma and this triggered an attack and my husband developed a severe headache. Hence why we booked non smoking rooms on a non smoking floor. We called downstairs, complained, were told somebody would look into it, they never did so we finally went back to sleep or at least tried. The next morning we tried to talk to the mananager but he was unavailable, we left a message with the front desk that we'd like to talk about it. Never heard from him and finally only saw him at checkout at which point he stated that he didn't have anything to do with the situation, he didn't smell anything and for us to prove it.

Long story short, don't be fooled by the decent price, this hotel is not worth the money. It's not close to anything, it's full of rude staff and obviously drug usage is permitted and condoned by staff. Go somewhere nicer like Francis Scott Key, Hilton Suites, DoubleTree or even Residence Inn in you're closer to Fenwick.

Not even worth a star. Unless you're into semi decent rooms and getting contact highs with your small children while giving your child his rescue inhaler.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank Mmmhudson1976
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 19 November 2020

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.

We do not permit or condone what was going on. If we can identify the source, we will address it. It certainly is unfortunate as to how some people completely disrespect the enjoyment of others.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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