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Reviewed 19 September 2021

This labor day weekend we decided to visit Ocean city Maryland. Haven't been since 2019. Covid didn't help much in Traveling here. Conveniently located in Gold Coast strip mall area. Check in process was taken care very quickly. Our room was was on the 5th floor. Clean and comfortable. Keurig.available type coffee maker, fridge and microwave in unit. Air conditioning unit worked extremely well. Shower pressure in shower awesome. Nice view of the bay from our room. Staff were very helpful and pleasant. Dennys restaurant next door convient. Good food. Pool on site very clean area. Washing machine and dryer on site which is great after a day at the beach. Which is 2 blocks away. You may drive closer to the beach and park nearby. Also Fox theater with movies on a rainy day. Definitely would recommend

Date of stay: September 2021
    • Value
    • Location
    • Service
Thank Dianna M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 21 September 2021

We very much appreciate and value you for taking the time to complete the online survey regarding your recent stay at our hotel.
We appreciate your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2021

This hotel is located on the north end of the strip, 6 miles away from the Boardwalk. That was fine for me because I had a car. There is no shuttle to the boardwalk. You can not take towels out of the hotel to the beach which is located across the street from the hotel. It is a 2 block walk from the hotel to the street, then another long walk from the street through condominiums to the beach. (The beach is worth it, not at all crowded, family atmosphere). If you have small children with a lot of things to carry, chairs, toys, umbrella, holding hands of children, this can be daunting. There is no place to pull up and drop off your family and or things to get to the beach. You have to lug it all and walk through the very busy street which is literally a highway.
Staff is friendly and informative. There is free tea and coffee in the lobby area near the snack shop. The Denny's is attached to the restaurant but it is filthy, loud and service was poor. Go elsewhere. The rooms in the hotel were average. They put us in a handicap accessible room which we did not ask for. As a result of this the shower was floor level and the floor would be soaked constantly. There is no made service and you have to go to the front desk for towels, soap etc. The elevator was filthy and throughout our stay it was never cleaned. The pool is indoors. The pool area was so hot and stuffy with poor ventilation we never swam in it. There are washers and dryers available however they only take quarters and soap is not available for purchase. However there is a Right Aid in the parking lot where the strip mall is located and you can buy some there (as well as beach accessories). Cost per load to wash or dry is $2. The room was so noisy we were awaken all night and early morning with people from nearby rooms, talking, throwing up, yelling etc. I would NOT recommend staying here if you need to rest. This hotel is overpriced for what you get.

Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
1  Thank rayej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 9 August 2021

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2021

Disappointing stay at the facility. The electronic keys worked just once and had to get new keys 3 times during 4 night stay. Noticed several other guests go through same issues. They moved us from first room assigned because guests from lower floor complained about water dripping from their ceiling. Turns out the AC unit was leaking condensation into the room and the carpet was soaked and dripping floor below. The second room had no hot water in bathroom sink. The hot water in the shower ran for 3-4 minutes and turned cold. The worst part was the entire room shook apparently due to unstable washer couple of doors down. The damn washer was not secured until we left.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Chosamane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 13 July 2021

Thank you for taking the time to express your thoughts and concerns of your recent stay at the Comfort Inn Gold Coast. We would like to apologize for the shortfalls you may have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed. We hope you will consider staying with us again so we can have another chance to provide you with superior service.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2021 via mobile

Mini vacation with other family. Mice, stained sheets, bed bugs! At almost $250 per night, we expected better accommodations. Should we visit Ocean City again, we will NOT stay at Comfort Inn Gold Coast.

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank Y4847VVvaleries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 16 June 2021

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. According to our records, we have had no bedbug nor mice reports .
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2021 via mobile

I had a great stay here and I will be back here again soon!! Excellent staff and a great room!!! I would recommend this place to anyone who loves to come to ocean city md!!!! I really enjoyed the time off work and I come here as much as I can!!!!

Date of stay: April 2021
Trip type: Travelled solo
Thank Mickey S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kathy Enste, Marketing at Comfort Inn Gold Coast, responded to this reviewResponded 10 May 2021

We very much appreciate and value you for taking the time to complete the online survey regarding your recent stay at our hotel.
We appreciate your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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