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“Good Value - if you have a car”

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DoubleTree by Hilton Boston Logan Airport Chelsea
Ranked #4 of 5 Hotels in Chelsea
Reviewed 15 January 2012

Stay here if you want a good value and have a car. Easy location for jumping on route 1 to Boston or Rt 16 for Airport. Nice big comfy beds. Clean Room. Surprised there was not free coffee but there is a Dunkin donuts across the street though not much else. My wife also thought the front desk person was a little surly. Signs clearly saying hotel not responsible for stolen articles from parking lot so suspect theft has been an issue in car park. Not an issue with our car :)

  • Stayed: January 2012, travelled with family
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Thank murphydj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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906 - 910 of 1,065 reviews

Reviewed 6 December 2011

Pros:
Clean, fairy large room
Nice big tv
Coffee machine in room, two free bottles of water
Restaurant downstairs serves okay food for affordable price
Airport shuttle

Cons:
Airport shuttle takes forever to come, I called them to ask how long they would be and the receptionist was very brusque, did not apologize or give me an estimated time arrival until I insisted.
Driver also did not apologize for delay, didn't even say hi
Night receptionist staff (one of them) is very brusque, she could not find my reservation and asked me if I 'even had one' when she found it did not apologize.
A big thing for me: this hotel is in a rough area of town, a taxi driver told me that some downtown cabs will refuse to take you back here at night since its so rough. If you are not driving, I would NOT recommend staying here, location is very inconvenient, and nowhere close to a subway station. Shell out the extra money to stay in downtown because you will end up spending more on taxis.
The taxi that the hotel booked for me did not arrive on time because they 'forgot to write it down', I guess this was not the hotel's fault but the cab company's but just a warning if you have to be somewhere on time that the taxi service is not so reliable.

Overall: would not stay here again, I'm a big fan of the Wyndham chain but the location of this one is too inconvenient for me to stay here again.

  • Stayed: December 2011, travelled on business
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Thank Primrose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

This hotel was a 10 minute shuttle ride from the airport. Easy! Nice, clean and well serviced. The only comment was the restaurant was mediocre at best. I would definately stay here again but go out for dinner. There is an italian just next door.

  • Stayed: November 2011, travelled on business
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Thank DecanterTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2011

We chose this hotel because they offer an airport parking package with a night stay.

The reception staff and breakfast staff were nice. The room was adequate.

The shuttle to the airport was prompt.

When we returned to Boston and called the hotel to arrange shuttle pick up,we found it difficult. Their phone seemed muffled and their staff were eager to get off the call quickly that it resulted in some confusion and delay in our pick up.

When we finally got back to our car parked in the hotel lot, we found a broken window. Apparently the rings on the window from our gps was enough to lure a their. What a dissenting way to return frm a trip!

Hotel staf were sympathetic and helped us clean up the glass and tape the window, but did not offer any compensation for our loss. To me that is the kicker. From what I we were not the only customers who had this problem.

  • Stayed: November 2011, travelled with family
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2  Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2011

This hotel is clean and nice and has all the comforts. Downside is that all transport (free shuttle) stops at midnite and thats when I arrived into Boston and taxis were hard to get at that hour....The hotel is suited if you need a stay close to the airport only,

Room Tip: Ask for upgrades
  • Stayed: November 2011, travelled on business
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Thank Jetsetter6430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Boston Logan Airport Chelsea

Address: 201 Everett Ave, Chelsea, MA 02150 (Formerly Chelsea Hotel Boston)
Region: United States > Massachusetts > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Chelsea
Price Range: $228 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Boston Logan Airport Chelsea 3*
Number of rooms: 180
Official Description (provided by the hotel):
Our Chelsea hotel is conveniently located 3 miles from Logan International Airport, as well as 3 miles to downtown Boston. When arriving at Logan, please call us for a complimentary shuttle ride from the airport to the hotel. Our hotel features 180 newly renovated guest rooms. All of our guest rooms come complete with a 32 inch HDTV offering on-demand movies. Take advantage of our in-room welcome center complete with a coffeemaker, refrigerator, microwave, and complimentary bottled water. Don't forget we offer free parking as well as complimentary WiFi throughout the hotel. Take advantage of our indoor pool, whirlpool, and fitness center. Our restaurant, the Terranova Bar & Grille offers breakfast, lunch and dinner. End the evening with a night cap in the Terranova Lounge. ... more   less 
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Also Known As:
Wyndham Chelsea Hotel Chelsea
Chelsea Wyndham

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