First, the hotel gave no indication they are under major lobby renovations. There was a workman using spakle inches behind the young man checking me in at what looked to be a mini bar.
The noise during the transaction was relentless. He took 3 other guest check ins over mine because he could not verify the reservation. When I asked for the manager--he told me there is no manager on at this time. What? 3:45 PM? A major check in time? I later found out this was NOT the case
I specifically asked for a quiet corner of the hotel to get some sleep. They put me near the hall's second enterance, near the ice machine, next to a guest who came for a romantic weekend. And this is February--off season on the Cape. The hotel was NOT sold out. I call the desk about noise at 6 AM. The night dek man was nice. He told me to call back later when a manager would come on. The manager who I was spoke with later in the morning admitted she never read the log book noting my complaint. She was terse with me on the phone. It was point---counter point with Alyson, the manager at the time. She said the halls were walked and they heard no noise. WELL.............The windows rattled with the sound of the wind. The walls were paper thin, hearing the couple next door having religious moments......."Oh, God! Yes!!!!" Yes!!!!
I had to call Marriott myself, hand the phone over to the man at check in, for him to get my Marriott Elite membership information. He called the closed Elite POINTS desk in Utah.
Avoid this Marriot like the Medeival Black Death Plague. And this is from who stays at Marriott over 70 days a year.
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- Also Known As:
- Courtyard Cape Cod Hyannis Hotel Hyannis
- Courtyard Hyannis
- Hyannis Marriott
- Hyannis Courtyard
- Courtyard Cape Cod Hyannis MA