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“Lack of Hospitality at this B&B”

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The Mattapoisett Inn
Ranked #1 of 2 Mattapoisett B&B and Inns
Reviewed 24 July 2017

We love Buzzard's Bay and were happy to attend a friend's wedding in the area in July of 2017. Lodging options are few, but this Inn was recommended so we booked it for three nights. Upon arrival there was a note on the door "welcoming" us and directing us to our room upstairs - no sign of the innkeeper as she was resting after a medical procedure. We were tired and looking for a spot of refreshment but found nothing - no bottled water, coffee, tea, sherry, wine, cold beer, etc. No cups, no tea kettle, nothing. I figured the lack of hospitality may be because of the medical issues with the innkeeper, but I was wrong.

The next morning we learned that breakfast was served between 8:30 am and 9:30am and again, no coffee or tea was to be found. We are early risers and were looking for coffee around 7am, so my husband found the coffeemaker, coffee and filter and proceeded to make a pot. The innkeeper was not happy with this at all. She told him it was an expensive appliance and she was surprised that he could figure out how to use it. When hubby told me about this exchange, I went down to the kitchen to meet her and was told, "I don't like people in my kitchen." Clearly she was unhappy with our coffee overstep. Really? At 7am?

Needless to say, this wasn't such a great start, but we decided to let it pass. When the innkeeper asked my husband when he would like breakfast, he told her that we were still on Irish time and would appreciate breakfast sooner than later. Breakfast wasn't served until 9:15, and it was an average but small portion of egg frittata and good bacon with fruit. After reading the reviews (please note there is only one from 2017, others are from 2016 and earlier...), I was expecting a culinary experience.

Our room had no lock on the door, the bed was comfortable, but the adjacent bath was old and tired with a very slow sink. The towels were also old and tired. Nothing about our room was remotely luxurious, upscale or fancy.

After receiving news that a family member was ill, we decided to leave the Inn a night early and head back home. As we prepared to leave at 6:30am, we learned for the first time from a note taped to the door that a town sponsored triathalon was going to shut down all the town streets. Had we waited another half-hour, we would not have been able to drive our car off the street until it ended after noon. Again, no notice was given to us about this event, We had delicious coffee and egg sandwiches at the local Dunkin Donuts.

Overall it was an uncomfortable place to stay. Maybe we got off on the wrong foot with the coffee incident, but there is obviously some disconnect between the reviews of this place and what we experienced.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bunny22314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 49 reviews

Reviewed 10 April 2017

Had a great couple of days at The Mattapoisett Inn. Deanne is a gracious host and a talented chef. The location is super. The inn feels very much like your home and Deanne endeavors to make sure you feel that way. I stayed in the Nantucket Room, a very comfortable room with it's own private bath and a view overlooking the harbor.
With the front door on Water Street, it's fun to walk down to the town wharf and Shipyard Park. Mattapoisett is a quiet getaway from life's many trials and tribulations. The "Village" boasts many historic homes dating back to whaling times. In fact several whaling captains built homes in Mattapoisett as the town has a sheltered and scenic harbor where a ship might anchor after a long journey.
Since I visited in March and it was bitterly cold, at least for a Southern transplant like myself, I did not avail myself of the gardens, of which our innkeeper is very proud.
I am certain that a trip mid-summer would be a great opportunity to enjoy them, as well as a stroll over to Shipyard Park for music, casting a line out into the harbor for fish or just a walk to the town beach, which is just three minutes down Water Street.
But regardless of your reason to visit, you will find the Inn welcome, the innkeeper charming and your stay pleasant and relaxing.

Room Tip: Check out the website, rooms are as advertised.
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  • Stayed: March 2017, travelled solo
    • Sleep Quality
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Thank rickd51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2016

I grew up in Mattapoisett and was in town for a funeral. This B&B is delightful -- accommodations are gracious and reflect the harbor side location and wonderful views of the ocean. There are only three rooms, so book early for anything close to summer. Breakfast is terrific and Deanne is a marvelous innkeeper. We discovered our paths had crossed many times and that we literally had hundreds of people in common. Balconies overlooking the harbor will give one a great deal of pleasure and peace in warmer months. Downstairs living area is also large, warm and well furnished. The Inn on Shipyard Park is a two minute walk away. Good food and beverage! Has had several incarnations in my lifetime, but is a wonderful seaside restaurant! Town wharf and a delightful general store are just across the street. Town beach is four minutes walk.

Room Tip: We stayed in the Nantucket room which was delightful. Only three rooms, but all are charming
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  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
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Thank PhilipNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2016

We stayed with Deanne who cooked the most wonderful breakfasts with unique egg dishes with garden veggies and home made jams. We stayed in the Sail Loft which is upstairs and boasts unique sliding doors.

The bed was very comfortable, the inn is impeccably clean and we met some nice people during our three day stay. It is located right across a quiet street from a beautiful bay.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
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Thank themenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2016

After a long, exhausting day of travel, my husband and I felt we had walked into a Fairy Tale when we arrived at the Mattapoisett Inn. There was a welcome note on the door, and all of our stress melted away at the sight of the beautifully appointed home with lovely touches of fresh flowers, and beautiful garden and ocean views. Our room was inviting and cozy with a skylight that could be opened, and delicious gourmet candies on the dresser. After enjoying a glass of wine on the upstairs outdoor veranda, we slept better than we had in weeks! the next morning, we awoke to the delicious smell of coffee and made our way down to the kitchen/dining area to find our hostess, Deanne,
beginning to prepare breakfast. She made us feel so welcome, and we so enjoyed hearing about the history of the Inn and all of her recommendations to explore in the surrounding area. Breakfast was absolutely delicious, and consisted of a fluffy, flavorful frittata with crisp bacon and artistically arranged fruit. It looked almost too beautiful to eat! If that wasn't enough, we were also welcomed by a beautiful little black kitty. We are cat lovers and miss ours so much.....she seemed to know that too!
we also had the pleasure of getting to meet another couple that were staying there also. They were lovely people, and it was such a treat to hear their stories as well. My only regret is that we didn't stay longer at this "little piece of heaven", as we had already booked another place for the remainder of our trip :(. We hope to go back again someday, as it truly was an experience we will never forget! Thank you Deanne!!!

Room Tip: We loved our room, which was named the 'Cuttyhunk', because it was so quiet and cozy!
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  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Jill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mattapoisett Inn

Address: 23 Water St, Mattapoisett, MA 02739-2043
Region: United States > Massachusetts > Mattapoisett
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Mattapoisett
Number of rooms: 4

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