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“Reshaping Mexican Chain Restaurant”
Review of Chipotle

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Ranked #74 of 155 Restaurants in Medford
Cuisines: Mexican
Dining options: Outdoor Seating, Takeout
Restaurant details
Dining options: Outdoor Seating, Takeout
Reviewed 11 June 2016

Went to Chipotle after couple of months because of the quality issues this restaurant chain was facing. Found a good improvement in inside ambience and service. The staff looks better trained now and quality issues are being well resolved by the management.

We took Chicken Burrito with Guacamole, Chicken Bowl with Guacamole, Pine-Org-Banana Nantucket, total bill with taxes was $21.77.

Food lovers may now take a chance to enjoy Chipotle...

    • Value
    • Service
    • Food
3  Thank SadhanaRakesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 13 reviews

Reviewed 31 August 2015

I was at the Medford Chipotle a few days ago. I am a frequent customer and have noticed the last few times that I have been there, that the service at the counter has become unprofessional. The 2 stars for my rating are for the delicious food.

The people behind the counter, spend most of their time talking to each other, with their inside jokes. The woman who greeted me at the first stop kept giving me her back because she couldn't stop flirting with the guys behind the grill. She would ask me what I wanted, then turn around for a little flirting and then come back to me and say, "What did you want?". This happened a few times, from the type of rice, beans and meat I wanted. By the time I got to the next person, I was relived to be done with her. But no. Someone who appears to be the manager or MOD pokes his head out joking that customers complain about their attitude. I couldn't tell if it was a joke but either way, unprofessional to make a customer wait why you talk about something like that. Then I get to the register. And there is an employee getting her food and she needs salad dressing. Apparently, there is some sort of inside joke going on with the salad dressing because both of the last few times I went, and asked for salad dressing, everyone started repeating, "Salad dressing? Who has the salad dressing?' I really wasn't privy to what was going on and really don't care to know the inside joke. I just don't appreciate that I have to let my food get cold while I am waiting to pay.

I had similar situations happen both times I was there, including the "salad dressing" thing. I don't mind team members having great rapport with each other but I do have a problem when they keep interrupting me and making me wait. I know this is fast food, but the staff at McDonald's does a far better job than this unprofessional team.

I don't think I will be back to this location.

2  Thank salsamari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2015

Never would I have wanted to write a review for a Chipotle- my time isn't this invaluable- but I had to say this place is a train wreck. my turn to order and guy is just staring down...wasn't sure if he was busy doing something else for 30 seconds...so I said can I order and he gave me a nasty face. Guys pants were below his butt. I stared at him the entire rest of the way- guy didn't say one word- and looked as if he wanted to fight me (I have to say I kind of enjoyed this)- guy at register was slightly better- fountain soda area was disgusting- trash piled up in the receptacles- all empty tables was filthy. Have to say burrito was still delicious....maybe caught the B team.

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1  Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2015

I love this place, always fresh, organic, select burritos or burrito bowls which is what i get. chicken beef pulled pork, many of the stores serve beer, all have seating, plastic silver wear but who cares...the place is great...one down side is that there is usually a line.

Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

I go to Chipotle on average, three times a week. I love their fresh, sustainably grown, often organic, made-to-order food. I've been going to this location since they opened, and it is by far, my favorite Chipotle. All of the locations are good, but this one is great. The staff is super friendly. The cooks smile and greet you, the staff is genuine and personable...everytime I walk out, I have a smile on my face. Recently, one of the cooks (who has been there forever and was one of the super friendly ones referenced above) seems to have been promoted to shift supervisor or manager. I love that they promote from within.

It's also one of the only quick service places to get healthy vegan or vegetarian options, while also having offerings for my meat-loving hubby.

I just adore this place!

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    • Atmosphere
    • Service
    • Food
Thank Bruins-Fanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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