I booked about two months in advance of my attempted stay. I asked about checking in at 1PM (check in time is at 3) because my wife and I were planning on taking a 12PM ferry out of Woods Hole. The staff member ensured they could accommodate an early check in of two hours. This prompted me to book and I was told I would receive an emailed confirmation. A week went by and I didn't receive my confirmation. I knew it was peak season and things can be a bit hectic. I called to see if they might have had the wrong email address. Nope they just forgot to send it. A second week went by and I emailed in the morning thinking that this might be a more efficient form of communication. I received an email back stating they were sorry and they would be sending it shortly. I called that afternoon because I had yet to receive my confirmation. Mind you three phone calls and an email just to receive a confirmation of my booking. Apparently three phone calls and an email is the magic number. I called on our way down to the ferry at 10AM to ensure we were still going to access our room at 1PM, two hours earlier than the usual check in time. I was ensured yet again by the manager that "while it isn't guaranteed, we should be able to accommodate you". Ok. Not the most reassuring but I've stayed at a few different places on the Vineyard and all have been able to accommodate a two hour early check in. Upon our arrival we were told the room wasn't ready and they would call us when it was ready. We waited until 2:15. We went back only to be told the floors were "soaked" and the room still wasn't ready.
Do yourself a favor and find somewhere else to go before booking. There are plenty of options with much better customer service. I would recommend the Surfside Hotel.
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- Also Known As:
- Island Hotel Oak Bluffs