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“Stick a fork in them - they're done”
Review of Friendly's

Ranked #1 of 1 Dessert in Sagamore Beach
Restaurant details
Reviewed 25 July 2016

As a adolescent and teen one of my favorite places to dine was the local Friendly's. The "Original Big Beef Burger" with cheese and grilled bread was to die for. Lately, the quality of their food is more like something that you'll die from.

They say that the definition of insanity is doing the same thing again and again and expecting a different result. With that in mind, I will point out that I've given this restaurant several chances and each time they seem to disappoint me even more.

I went into the venue this past Thursday with the intention of having a quick late lunch. This location is conveniently located off of Route 3 next to the Sagamore Bridge so one would expect this prime location to have good service and great food. Not so much.

The restaurant was nearly empty when I arrived and while there were two waitresses fliting about the dining area, neither looked up and acknowledged that I was there. A kitchen worker, hanging out behind the ice cream counter and apparently escaping from what sounding like a party in the kitchen did shout over a message that someone would be with me shortly.

Shortly is apparently a subjective term as, in this definition, it meant more than 10 minutes. When a server finally did grace me with her attention, it was limited to whisking me to a table and then disappearing, never to be seen again. Perhaps she was abducted by aliens.

I sat at the table with my menu neatly closed in front of me for another 10 minutes. Servers would enter the serving area occasionally with no particular urgency and maybe drop something off at a table only to quickly disappear back into the kitchen area. Clearly the good stuff was happening in the kitchen area.

When my frustration reached a climax, I went back to the hostess station and flagged down a server who, in retrospect, was likely clocking out. I expressed my dissatisfaction in having been in the restaurant for 20 minutes and not having received so much as a glass of water, let alone my food. To her credit, the server, MARIA, made it her responsibility to reseat me, take my order and check on my progress throughout the meal. She said that she had actually gone off duty but seeing my predicament, wanted to make sure that I was taken care of.

Partway through the meal another person, whom I thought was a manager but advised me that she wasn't, came over to further apologize. No manager showed their face.

I blame these issues on bad management from the top down. While I'm not sure if Friendly's is still in bankruptcy it's clear that upper management has stopped caring and trying. Standards have dropped and basic premises of how to handle guests have been forgotten.

Given what I saw in the serving area I can only imagine what the kitchen and their standards are like. A walk by the salad prep area on my way to the men's room did not make me feel warm and fuzzy, though some of the lettuce might have been.

Friendly's should either shutter their restaurants or sell them to another chain, such as Perkins (also recently in bankruptcy) that does at least know how to run a restaurant. It is sad to see how far their restaurants have fallen.

As a side note, when I left the restaurant I was motivated enough to try calling the corporate customer service line to relay my observations. It was 3:45 in the afternoon when I called but I got a recording saying that they were out of the office until 3:45. I got this message on multiple attempts to reach them until about 4:30 when I got a message that they were on another call but if I had a restaurant comment to call a different number. When I called the "restaurant comment" line I got an automated answer that only let me punch numbers into the phone to give responses to questions that really didn't address my concerns. Clearly corporate has given up and isn't even going through the motions of trying to run a welcoming family restaurant.


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2  Thank projectorfixer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 35 reviews

Reviewed 29 June 2016 via mobile

I called ahead to order three Fribbles. When I arrived I went into the shop to pay at the register and was told to go out and wait at the take out window's long line. The order had never been made which I was told after they took my money. The ice cream make station was slathered in filth as was the entire floor covered in slippery mess. The manager was right there and when I said it was a health and safety issue she said, "I know."

Thank ParistoCapeCod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2016

I always thought of Friendly's as an ice cream place. To my surprise I had an excellent meal at the Sagamore Beach Friendly's. The service was great the food was even better and they now give a senior discount which I wasn't aware of that includes a free Sunday with your meal

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Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2016

Wife and I visit the Cape twice each year, and each time we start the trip home early on Friday morning to get over the bridge before the traffic starts. So the Friendly's at Sagamore Bridge is a great place for us to sop for breakfast.

Generally, we are pleased with the quality of the food, the prices, and the service.

but out most recent visit was very disappointing.

We arrived shortly after the restaurant opened - there was one other customer in the store at when we got there.

the first problem was getting a table. The sign says 'wait to be seated' but since there was only one person working the dining room that morning, and she was in the kitchen, it was a long wait.

Eventually, we were seated, and the waitress asked if we wanted coffee. YES! She brought out two cups, and said that the coffee was still brewing and out be out shortly. OK - it was early, and that can happen.

A few minutes later, she brought out the coffee and filled out cups. When I started sipping my coffee, I noticed a couple of stains on the inside of the cup. The more I sipped, the worse those stains got. Eventually it became obvious htat the cup was filthy. I asked the waitress to take away the half empty cup and bring a clean one - which she did. But she didn't bring any more coffee to replace the cup full that she took away in the fouled cup.

The food was fine, the waitress was friendly, but the experience was not good.

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Thank Monophoto-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2016 via mobile

Who knew going to get ice cream would turn into a 2 hour fiasco. From the moment we walked in the door the staff didn't even bother to acknowledge us. Then when we FINALLY got seated our waitress told us " she'll be with us in a while" she wasn't lying. Who ever is managing this place needs to teach their staff proper customer service skills. You would think the place was full. There were only 2 tables in the whole restaurant. Our server kept making excuses as to why she can't serve us right away. Probably the WORST dining experience I have ever had in my whole life and all we simply wanted was ice cream. We will not be back

1  Thank Danielle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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