I requested a handicapped room and found there was one step to enter the room except through the lobby which closes at 8 PM. If you are in a wheel chair, get back early. Luckily I use a walker or a cane for short distances so I was able to hold on to the door jamb and step up. The bathroom was great, shower wonderful, but they need to lower the shower curtain to prevent the water from running onto the floor. My biggest complaint was the Wi-Fi. We go out during the day and I enjoy using my computer in the evening. Couldn't get Wi-Fi in the room. Was told that there was a lot of people staying there and due to the demand for the internet, it wasn't always possible to get on. I even tried at 4:00 AM and still couldn't get on. Frustrating!!!. Called the desk frequently to report this and was told to keep trying. On the second day, they had me bring the computer to the desk and they would reboot the router and try again.. Worked perfectly in the lobby, went back to the room and once again....no internet. There was a sofa and desk at the parking lot entrance, literally adjacent to our room. Tried it there and it worked again. Stayed a while and finished what I needed to do. The problem was there was no privacy with people constantly walking and looking. Finished my work and went back to our room. Some hotels advertise free wi-fi in common areas and you can appreciate that. But when they advertise free wi-fi throughout, you expect it to there.. We had originally scheduled a 3 night stay, but after the second night we decided to leave early and go home. We asked for a refund for the third night and at first was told they couldn't do that. After my husband said we would be writing a bad review, the manager relented and gave us a refund as well as a discount card and free upgrade for our next visit. I do not feel we will be returning there. They also offered us an upgrade then, but they really couldn't guarantee the wi-fi in the room. We had already packed up and were not about to unpack again for one night. To be fair, the staff was ready too help, but couldn't. The room was very dated, but clean. The bed was very comfortable and the room was a good size.. A coffee maker and microwave would have been nice. Outside lights by the rooms would have been helpful too.
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- Also Known As:
- Yarmouth Hotel West Yarmouth
- Yarmouth Motel West