I would recommend this hotel! The rooms were pristine. The front desk staff were ver6 friendly and very helpful recommending local dining spots. The location is excellent and easy to find. Definitely will stay there again!
IHG
Booking.com
We had a problem with the bathroom cleanliness but that was resolved as soon as we notified the front desk. Their breakfast was very nice. Everything was clean and well kept in that area. The parking lot was a bit hard to navigate, on foot, due to all the snow, but that was beyond their control.
We stayed in the room with the big bath tub and it trickled cold water for about 45 minutes without getting warmer before we decided to give up and ask for a new room. Called to the service desk to ask if there was anything they could do. They said they would check the water temperature and if they couldn’t get it fixed they would call us back and get us a new room. They never fixed the problem and never called us back.
We stayed because we brought our child to a specialist at the U of M clinic there. We were cold all night because the thermostat wasn’t working. The front desk gal told me she can’t figure them out either. The bathroom floor was dirty and when entering and exiting we had to walk thru a cloud of cigarette smoke from employees smoking right by the door.
Found dirty underwear in the bathroom and dried toothpaste on the sink counter. Asked desk to come clean and they said no. They wanted us to switch rooms instead. Asked them to clean the next morning and they never came. Room smelled a little weird too.
Everything we experienced was great and the place was very clean. Complimentary breakfast was good also. The staff members were very nice and made sure our stay was as good as possible. I would Recommend to anyone and will be staying there again
