DISGUSTING ROOM CONDITIONS- Arrived late to find our room had not been cleaned properly (despite the boldly displayed card on the room desk guaranteeing that it had been deeply cleaned).
The garbage can had not been emptied and STILL HAD THE PREVIOUS GUESTS’ FACE MASKS AND THEIR COVID TEST SWABS/KIT in the garbage can! Called and explained the situation to the front desk clerk who was shocked and apologized. Told the front desk person we were placing the garbage can in the hallway outside our room and wanted to speak to the manager in the morning.
In the morning (with daylight in the room) we realized along the side of one of the beds, between the bed and window, there were TOE NAIL CLIPPINGS ALL OVER THE CARPET. Obviously, the area had not been vacuumed prior to our arrival. Went down to the front desk, explained the situation to a different front desk clerk, showed photos we took, and asked to please have the manager contact us.
Because of weddings in the area, all local hotels were full, and we could not find another property to move to. So, that afternoon we ended up getting cleaning supplies from my sister in Brighton (we were there to visit her family) and vacuuming the room ourselves and wiping everything down with Clorox wipes etc. We had no faith in the cleaning staff making it right since they had not even attempted to...DISGUSTING ROOM CONDITIONS- Arrived late to find our room had not been cleaned properly (despite the boldly displayed card on the room desk guaranteeing that it had been deeply cleaned).
The garbage can had not been emptied and STILL HAD THE PREVIOUS GUESTS’ FACE MASKS AND THEIR COVID TEST SWABS/KIT in the garbage can! Called and explained the situation to the front desk clerk who was shocked and apologized. Told the front desk person we were placing the garbage can in the hallway outside our room and wanted to speak to the manager in the morning.
In the morning (with daylight in the room) we realized along the side of one of the beds, between the bed and window, there were TOE NAIL CLIPPINGS ALL OVER THE CARPET. Obviously, the area had not been vacuumed prior to our arrival. Went down to the front desk, explained the situation to a different front desk clerk, showed photos we took, and asked to please have the manager contact us.
Because of weddings in the area, all local hotels were full, and we could not find another property to move to. So, that afternoon we ended up getting cleaning supplies from my sister in Brighton (we were there to visit her family) and vacuuming the room ourselves and wiping everything down with Clorox wipes etc. We had no faith in the cleaning staff making it right since they had not even attempted to do a decent clean before our arrival.
What made the situation more infuriating and just downright insulting was the boldly displayed sign on the desk in our room saying the hotel corporate policy guarantees a deeply cleaned room, and if there is any problem to contact the front desk immediately to make it right. Well, we did that, and the manager never bothered to contact us.
Despite showing photos to the front desk clerks of the garbage can (with covid tests swabs/kits and face masks) and the carpet littered with toe nail clippings and making multiple requests, the hotel manager didn't care enough to contact us during our 3 night stay despite us asking 4 times at the front desk to have him contact us nor after we left, nor after filing an official complain with IHG hotels.
Don’t boldly display a sign boasting how clean the room is with a guarantee for it and how you will correct any mistake, when the garbage can (with COVID TESTS!) has not been emptied and the floor have toe nail clippings on the carpet etc has not been vacuumed. Then, despite 4 separate requests by us for the manager to contact us about the room, we were never contacted by the manager. In the end, it was just insulting and disgusting.
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