To say this hotel is riddled with black mold on ceilings, showers, and in your guest room is an understatement. Management (Liddy) could care less about your concerns. My husband and daughter have terrible allergies and they were coughing and hacking and sneezing. Staff had to check the next room to make sure it wasn't in the same condition. The carpeting must have had a drain under it because it was wet and smelly. At first, we thought it was from not drying off well enough from shower, but it happened again. In the hallway, repair men were fixing a large roundish black mold/water stain. They replaced the tile but the next day it had water stains again. Find another place that will welcome you - and receive towels you don't have to beg to use! Really.

Hello my name is Clayton Maxwell, I would like to talk to you about a major issue I had last week at your hotel.

I arrived last week for a last minute booking for a girls night. We picked this hotel because they had a pool and hot tub listed and it’s hard to find a hot tub last minute. We get there and the pool and hot tub are under construction so we tried to cancel the reservation but they couldn’t refund the money. So we went back outside and after 20 minutes my friend and I decided to stay and went back in. It took 15 minutes for the person infront of us in line to get frustrated and go outside over his own booking issues. We checked in and they asked for my card again for a 20$ retainer and she said tomorrow the money would be put back. The front desk worker explained the best she could but there was a language barrier. But she said it would be given back. She charged me $82.41. Upon checking out I asked about the charge and spoke with a manager and she said it would be put back on my account within 48 hours but if there’s any issues to talk to my bank because she said I should use a credit card next time because the money gets instantly put back and sometimes with debit cards it gives issues. (I would have used a credit card if she explained it to me when I checked in) I talked with my bank twice and they said the hotel didn’t set it up as a retainer that would be put back it was put in as a direct charge. I called the hotel yesterday and got through to another manager and they said that they are fixing it and that the money will be on within 24 hours. Today I called the hotel AGAIN and I had to explain the situation another time and waited on hold. The male I spoke too was very nice and when he didn’t know how to handle it he said he would ask a coworker and put me on hold, I appreciated and respected his honesty. His coworker took me off hold and said a manager was driving in to check up on my complaint to get it resolved so they said they would call me back. I insisted I would rather stay on hold until the manager made it in to talk to me. They reverified my phone number and promised a call back soon. Now it’s midnight (6 hours later) and I never got a call back. A week ago they charged me $82.41 for no reason and I still have not gotten my money back after talking to two managers and potentially getting forgotten by a third. My favorite part of this experience was the multiple times I was on hold was that it was playing a rolling ad for their pool and hot tub (the only reason I booked the room in the beginning and was under construction). Normally not a Karen but I work hard for my money and this is unacceptable. Also on your Facebook page it talks about how the pool and hot tub was closed and that all websites were notified to put it was temporarily closed. But your own website still has it listed as an amenity.

I will be calling back tomorrow and if it’s not resolved I will be coming in to talk to a manager.