Beds clean and comfortable. Housekeeping infrequent. Bathrooms old and dark, with loud fan. Fire alarm in whole hotel went off at 7:30am on Saturday and the hotel's answer was to turn the entire system off for the rest of the weekend. Clearly never change the batteries and don't care. Also, "clientele" had a fight in the lobby and when we came downstairs, we were greeted by Sheriffs interrogating people in the lobby.
IHG
Booking.com
We spent six nights here while visiting family. I always try to stay at Marriott properties, so I chose the Courtyard in Brighton. The facility was fine, but nothing really stood out about it.
Our first room was hot and stayed that way even after we lowered the temperature and went out for a few hours, so the helpful staff gave us another room.
The new room stayed nice and cool in the hot Michigan summer. There were some other issues. The in-room coffee maker dripped. Coffee in the lobby was not free (except, inexplicably, the first morning) for Silver Elite members. The charging station by one side of the bed didn't function. Neither was a big issue, just mildly annoying. The ice machine on our floor was always out of service, but I understand that it's not always easy to get things fixed quickly in this age of the pandemic. Also, it was the first Marriott property we've stayed in for quite some time that lacked a microwave.
The staff was always friendly and willing to help; it followed COVID masking suggestions. The facility's indoor pool was a welcome relief on two occasions.
We didn't spend a ton of time in the room, and in general, it served its purpose. It just didn't stand out, hence the overall rating.
Dear Gary R,
Thank you for your loyalty to Marriott brands and for taking the time to share a review. I apologize that your experience with us was mediocre as we strive to exceed our guests' expectations. Your detailed feedback is appreciated as it helps us to monitor the guest experience and make improvements. We hope to provide you with a WOW experience on a return visit.
Sincerely,
Molly Burk
General Manager
My husband and I have stayed at this hotel frequently. The staff is incredibly nice and very thoughtful of ALL their guests. I have NEVER encountered a problem and if I did it was resolveds IMMEDIATELY. It is so very unfortunate that during such difficult times across our country right now, that some people chose to take out their frustrations on everyone around them. I can assure anyone who may be hesitate after reading SOME of the other reviews that Kevin and his staff are incredibly professional. Stay here and judge for yourselves how great the hotel is.
Dear 66Bday,
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.
Best Wishes,
Kevin Zaborowski
General Manager
I’ve stayed here several times to visit doctors in the area for my son. Prior to covid there was nothing special about the place because we just needed a place to sleep before our long drive back.
I recommended this place to a friend and now have learned they don’t bother with covid protocols and the employees do not wear masks even though guests have to. I’ve canceled my room here and am using another location. They have deleted my reviews on other platforms, so please be aware.
Dear 200teachera,
I'm very sorry that your friend did not enjoy their stay; we want all our guests to feel comfortable. Our hotel is mask compliant. From social distancing, increased scheduled cleaning of public spaces, and changes to our amenities and services, we’re committed to protecting your wellbeing. For this reason, we hope that you will consider a future visit. Thank you for your feedback.
Sincerely,
Kevin Zaborowski
General Manager
We’ve stayed at many 3-star hotels throughout the US over the past few weeks (we’re driving cross country) and this one is by far the worst. The room is small, the light in the bathroom is dim and the shower is so dark you can barely see, and when we tried to turn on the room’s heater, there was a horrible burnt smell and the fire alarm turned on!! I have never had a fire alarm go off in a hotel room. Absolutely grim and I would not recommend it or stay here again.
Dear jennysY4325BF,
I appreciate you taking the time to write this review as your feedback is helpful. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a seasoned traveler. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you, so we hope you will reconsider a return visit.
Sincerely,
Kevin Zaborowski
General Manager
Just recently hosted a 2 day conference at the Detroit Brighton Courtyard by Marriott. They did a FANTASTIC job accommodating our group. The staff was extremely helpful, kind and willing to help in any way they could. Considering the site is under construction, the facilities were clean and respectful of not working around the conference room as to not impact our activities. Bonus - only hotel in Livingston County with a full service bar and right next door to Outback.
Dear kferencz,
Thank you for sharing your conference experience here on TripAdvisor. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service in Brighton. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice any time you need to host meetings in the area.
Best,
Kevin Zaborowski
General Manager
