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Reviews (438)
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Traveller rating
248
133
38
8
11
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All reviews rooms are nice staying at this hotel mackinaw city room was clean hot tub beautiful view would stay again screen door big boy restaurant nice stay mi bw walmart dock cleanliness trailer boating
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Reviewed 31 March 2021

I picked this particular hotel because I wanted to use my BW points and there was nothing available in nearby Mackinaw. The property could use a little spit and polish on the outside, but the interior was clean, in good repair and a nice mix of older decor with updated. This gave it a neat vibe, actually. I stayed in the King Whirlpool suite, which was huge and laid out well. The front desk staff was outstanding and very professional. It's close enough to Mackinaw to where if you wanted to save a few bucks and drive about 15 minutes to get to the attractions, it would be worthwhile. There is a Big Boy restaurant right next door, which was nice. There is a Walmart across the street, which is convenient.

Date of stay: March 2021
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Review collected in partnership with Best Western
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2021 via mobile

Nice surprise: private balcony on the river. Abuts a river walk. Very quiet! The slider must be somewhat soundproof, as is the door. This is a motor court, so you park right in front of your room. Staff VERY warm and welcoming! Comfortable beds and good shower pressure with nice, hot water. Even though it is on 27, no traffic noise at night. They prepare your breakfast bags (choice of hot, cold or kids) for pick up in the morning, love it! Highly recommend and will stay again.

Date of stay: March 2021
Trip type: Travelled with family
1  Thank Cmirija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2021

Clean and comfortable room, nice hotel overall. Friendly, professional staff. It is a little more pricey than most other hotels in town but we were able to get a better rate for weekday/off-season. I look forward to staying there again.

Date of stay: March 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank boblostyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axay Sayania, Owner at Best Western River Terrace, responded to this reviewResponded 13 March 2021

Thank you BOB we appreciate your 5 Star/ Looking forward to see you again soon

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Reviewed 3 March 2021

For an older motel we were quite pleased with the property. Clean good sized rooms with refrigerator and microwave. The hot and cold breakfast bags were amazing. Healthy choices and good combination of protein and carbs. Friendly and helpful staff. We needed some documents printed so we forwarded email to staff who printed the documents AND delivered them to our room. Definitely recommend this property.

Date of stay: March 2021
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Review collected in partnership with Best Western
1  Thank suekne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axay Sayania, Owner at Best Western River Terrace, responded to this reviewResponded 13 March 2021

Thank you Suekne: Ours housekeepers pour that hear when cleaning and making sure that they do their 100% to make each guest satisfied with their cleaning. Thank you for shout out for our modified breakfast offering.

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Reviewed 27 February 2021

Poorly decorated. Ugly wallpaper - looked like black mold spots - told that was just the look of the wallpaper. Toilet made clanky noise on the floor when sat on. Woodwork on door frame full of scratches. Room looked as if it was a regular room converted rather poorly into a handicap room. Towel bars barely usable (too low for a regular height person. We paid around $110 - room looked more like a room worth only $60 - 70.

Date of stay: February 2021
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Review collected in partnership with Best Western
Thank Trip50568423609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axay Sayania, Owner at Best Western River Terrace, responded to this reviewResponded 13 March 2021

hank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-627-5688.


Sincerely,

Melissa Long
Front Desk Manager
Best Western River Terrace

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