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Holiday Inn Express Detroit - Downtown
Ranked #17 of 33 Hotels in Detroit
Reviewed 17 April 2015 via mobile

I'll just rattle through here. Multiple hairs left in the bathroom, streaks of cleaning solution on the cabinets, coffee cup leaked from the bottom onto the desk and the glass window had a palm & face print still on it. Front desk was friendly, but took a bit too long chatting up out group when there was a line of customers waiting to check in. Breakfast was okay.
I will say the valet staff was friendly and very helpful.

Stayed: April 2015, travelled on business
Thank Thinknut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 23 April 2015

Thinknut,
Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. I am sorry that the cleanliness of the room you received did not meet our standards and that we missed some other key opportunities to provide you with a flawless experience. Please know that we will use your comments as training opportunities for our teams. Please contact me directly so I have a chance to follow up with your concerns. I look forward to an opportunity to regain your trust in the future.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Holiday Inn Express Detroit
edailey@greenwoodhospitality.com
720-310-2029 x17

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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195 - 199 of 564 reviews

Reviewed 14 April 2015

Had a nice stay here and they were very accommodating with parking for a truck with a trailer. We used their shuttle bus to go to and from a couple of different downtown locations which worked great. I did not get to try their breakfast as we left before it opened. Overall it was a very nice stay and reasonable for the area.

  • Stayed: April 2015, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Gregory T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 23 April 2015

Gregory,
Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We were happy to accommodate your parking and travel needs. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Holiday Inn Express Detroit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2015

After a long 17-hour drive on a charter bus, we brought a group of 30 to this property for the Shell Eco-Car Marathon and could not have been more pleased with the hotel property and service. Conveniently located close to the Cobo Center, we were thrilled with the security provided at the hotel, the proximity to the People Mover public transportation system, and the excellent shuttle service offered to get us anywhere within 3 miles of the hotel. Everyone from the front desk to the support services on site were incredibly friendly and helpful--there is no way to adequately express how gracious everyone was as well as committed to making sure our stay was everything we wanted or needed. They were especially helpful when special requests where made in order to work around unforeseen circumstances. Special thanks for exemplary service to Darius at the front desk, Carolyn and Joyce in the breakfast area, the entire team from housekeeping, and the wonderful shuttle drivers who served us. Without a doubt this will be our hotel of choice when in the Detroit area again. Bravo!!

Room Tip: Our room was on the 14th floor and in an excellent location. We had no problems with noise at all.
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  • Stayed: April 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ccb91110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 23 April 2015

CCB
I am so pleased that you were able to join us for your group outing to the Shell Eco-Car Marathon.Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Thank you for taking the time to share your positive comments with us and your fellow travelers. We can hardly wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Holiday Inn Express Detroit

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Reviewed 7 April 2015 via mobile

We stayed the second year in a row at the Holiday Inn Express in Downtown Detroit. The front desk staff is super friendly and helpful. The food staff, especially Carolyn and Kimberly were very attentive to us and the other guests. They made sure the food was hot and well stocked, and the dining area was very clean and inviting. The food was delicious and kept us full for the day of fun downtown for opening day festivities. We look forward to staying with you again in the future and highly recommend your place to our friends and family.

Stayed: April 2015, travelled with friends
1  Thank tigermoms2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 23 April 2015

Tiger moms 2014,
Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. We look forward to welcoming you back again next year. Go Tigers!
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Holiday Inn Express Detroit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2015

I was just in from a 3/day trip and Tired at 7am Easter Morning. My my luggage had not made it with me along the trip or to the hotel.

As I walked in to check in the hotel I was met by Darius Hollowel. His professionalism was on point & he seem to care about my travels as well as my reservation.

As he checked me in the hotel he upgraded my room to a suite and assured me that if there was anything else that I needed it would be no problem. I like to say THANK YOU to Darius Hallowell for being and exemplifying great customer service.

My room is gorgeous and I will be extending my stay...

Stayed: April 2015, travelled solo
1  Thank Emanuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 23 April 2015

Emanuel,
On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge Darius for his efforts. We hope that you have an opportunity to visit us again soon.Thank you for taking the time to share your positive experience with us and Trip Advisor!
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Holiday Inn Express Detroit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Detroit - Downtown

Address: 1020 Washington Blvd, Detroit, MI 48226-2613
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 33 Hotels in Detroit
Price Range: $201 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Detroit - Downtown 2.5*
Number of rooms: 241
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites of Downtown Detroit is a first class hotel that is ideal for travelers who are visiting for either business or leisure purposes. In addition to our finely appointed guest rooms, we offer fully equipped suites with full kitchens for extended stays. Some of our outstanding amenities include a state-of-the-art fitness center, indoor heated pool, 24-hour business center, and complimentary high-speed Internet access. Don't forget to join us for breakfast at our newly updated Express Start Breakfast Bar. We now offer a selection of hot entrees! The Holiday Inn Express Hotel & Suites of Downtown Detroit also offers valet parking for your convenience at fee of $27.00 per car per night, the lowest priced hotel parking in the downtown area. Located in the heart of downtown Detroit, the Holiday Inn Express Hotel & Suites is within walking distance of Cobo Convention Center, Joe Louis Arena (Detroit Red Wings) and the new MGM Grand Casino. The hotel is also positioned perfectly near the People Mover, Greektown Casino, Motor City Casino, Detroit Opera House, Fox Theatre, Hard Rock Cafe, Comerica Park (Detroit Tigers), and Ford Field (Detroit Lions). For the busy executive, the hotel is located only 1-2 blocks from Compuware World Headquarters, DTE Energy, and AT&T, just to name a few. The General Motors World Headquarters, famously known as the Renaissance Center, is located less than one mile from the hotel and is open to the public during weekdays for tours and shopping. Visitors can even venture off across the border into Canada by crossing the Ambassador Bridge or the tunnel into Windsor, Canada. For your next visit to Detroit, Stay Smart at the Holiday Inn Express and Suites of Downtown Detroit! ... more   less 
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Also Known As:
Holiday Inn Express Detroit - Downtown Hotel Detroit

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