Arrived to attend U2 concert at 3:30 p.m., excessive lines that went outside, not enough staff to check in a obviously sold out hotel. I left my shoes in the car left a message with 3 different valet staff for retrieval, understandably they were busy but they never passed my message along. The next morning we had no running water. Went down to desk to report as no one was answering my call. My husband was told they would need to verify "our story" before they took any amount off my bill. We did not have time to wait so I packed, went about my business and asked for my car. As i was loading my luggage out the door-the gentleman who fixed water said "you can shower now" -Charged 283 for one night, no apologies, no discount, no response to emails or calls. I have never had a such a rotten experience with Holiday Inn.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites of Downtown Detroit is a first class hotel that is ideal for travelers who are visiting for either business or leisure purposes. In addition to our finely appointed guest rooms, we offer fully equipped suites with full kitchens for extended stays. Some of our outstanding amenities include a state-of-the-art fitness center, indoor heated pool, 24-hour business center, and complimentary high-speed Internet access. Don't forget to join us for breakfast at our newly updated Express Start Breakfast Bar. We now offer a selection of hot entrees! The Holiday Inn Express Hotel & Suites of Downtown Detroit also offers valet parking for your convenience at fee of $27.00 per car per night, the lowest priced hotel parking in the downtown area. Located in the heart of downtown Detroit, the Holiday Inn Express Hotel & Suites is within walking distance of Cobo Convention Center, Joe Louis Arena (Detroit Red Wings) and the new MGM Grand Casino. The hotel is also positioned perfectly near the People Mover, Greektown Casino, Motor City Casino, Detroit Opera House, Fox Theatre, Hard Rock Cafe, Comerica Park (Detroit Tigers), and Ford Field (Detroit Lions). For the busy executive, the hotel is located only 1-2 blocks from Compuware World Headquarters, DTE Energy, and AT&T, just to name a few. The General Motors World Headquarters, famously known as the Renaissance Center, is located less than one mile from the hotel and is open to the public during weekdays for tours and shopping. Visitors can even venture off across the border into Canada by crossing the Ambassador Bridge or the tunnel into Windsor, Canada. For your next visit to Detroit, Stay Smart at the Holiday Inn Express and Suites of Downtown Detroit! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Detroit - Downtown Hotel Detroit