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“If this hotel is full -they dont give a rip-no running water, not enough staff, jacked up prices for event”

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Holiday Inn Express Detroit - Downtown
Ranked #17 of 33 Hotels in Detroit
Reviewed 11 September 2017

Arrived to attend U2 concert at 3:30 p.m., excessive lines that went outside, not enough staff to check in a obviously sold out hotel. I left my shoes in the car left a message with 3 different valet staff for retrieval, understandably they were busy but they never passed my message along. The next morning we had no running water. Went down to desk to report as no one was answering my call. My husband was told they would need to verify "our story" before they took any amount off my bill. We did not have time to wait so I packed, went about my business and asked for my car. As i was loading my luggage out the door-the gentleman who fixed water said "you can shower now" -Charged 283 for one night, no apologies, no discount, no response to emails or calls. I have never had a such a rotten experience with Holiday Inn.

Room Tip: Mid range room but they charge luxury rates/terrible customer service
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank duckysrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 12 September 2017

Hi Duckysrl
Thank you for sharing your feedback. I would like to apologize for the experience you had at our hotel. Please know that we strive to provide our guests with the best possible service and anything less than excellent is not acceptable. We give the utmost importance to our guest comments has they help us improve the quality of service we provide to each guest. Please contact the hotel for any remaining issues with your stay.
Ebone' Alexander
Social Media Coordinator
Holiday Inn Express Downtown Detroit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26 - 30 of 565 reviews

Reviewed 4 September 2017

Convenient location if you're going to baseball or football game, you can walk to both stadiums. Be aware it is valet parking only and it took about 20 minutes to get the car when we were ready to leave. Hotel is older and could use some updates. The room was very small, was challenging ignoring out where to put our luggage and still be able to walk through the room. Hotel staff was so friendly and helpful

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jelizabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 5 September 2017

Hi Jelizabu
Thank you for sharing your experience at our hotel. It is great to hear you found our location to be perfect for your visit to downtown Detroit. Please know that we are in the process of refreshing some of the guest rooms and look to unveil a new guest room experience soon. We appreciate you staying with us and look forward to welcoming you back again.
Ebone' Alexander
Social Media Coordinator
Holiday Inn Express Downtown Detroit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

My husband and I and another couple stayed for two nights while in town to see a couple ball games. The hotel is very conveniently located (approx 20 minute walk to the stadium) with lots of bars and restaurants within walking distance. We shared a two queen room- it wasn't the largest room ever but it was fine for crashing for a couple nights. The hallways/elevators looked a bit dated but the room was clean and modern looking with comfortable beds. The bathroom was a bit tired-looking and the drain in the tub was sluggish but it was clean overall. Breakfast had a great selection and was tasty- the only problem is that the area where the food is is quite small, so it gets crowded really fast. We didn't have a ton of interaction with staff but those we met were very friendly. There is a bar attached to the hotel that you can get pizza to go from, which was handy. We ended up parking in a lot behind the hotel ($20/night) to avoid the rush for valet parking at checkout. Would recommend staying here if you need a place in downtown Detroit.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank ej84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017

Staff friendly, room OK, not worth the $200+ paid, breakfast and room are typical HIExpress, bland and filling with all the wrong calories. Breakfast starts at stated time, NO earlier, period. So if you have an early morning doings, you'll miss your breakfast. Which might be a blessing for those of us with no willpower. Ha! Coffee is always available. Remember the price you are quoted does not include the $27 valet parking per night.
Street noise at night is incredibly loud, especially Friday and Saturday nights, and well into the morning. Loud mufflers will keep you awake, but it is downtown, so that is to be expected.
Neighborhood is terrible, actually most of downtown Detroit is terrible. There is never a feeling of being safe when walking around. I escaped a probably confrontation by my training from NY. "Never acknowledge a stranger speaking/calling to you, be ready to attack ferociously if hands are laid on you, always be situation-ally aware of your surroundings. Words for the prepared." This has nothing to do with the hotel, just the surroundings if you walk.
Abandoned high rises surround the hotel, not hotel's fault, but be aware of the type of citizens that accumulate there.

Room Tip: Away from street which might be near impossible.
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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank stillLearnin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 1 September 2017

Thank you for sharing your feedback.

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Reviewed 30 August 2017 via mobile

We stage 4 nights at the Holiday Inn and from the beginning we had a challenging time. After calling to confirm that we would have a crib in our room before we left for our trip, we arrived at our room and had no crib for our baby. The room smelled and the whole hotel seems run down. The staff was friendly and there was a free breakfast but our overall experience was negative.

Stayed: August 2017, travelled with family
1  Thank septach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - Downtown, responded to this reviewResponded 30 August 2017

Hi Septach
Thank you for sharing your feedback. I would like to apologize for the experience you had at our hotel. Please know that we take great pride in the service and experiences we provide to our guests anything less than excellent is not acceptable. We are in the process of refreshing some of our guest rooms and look to unveil a new guest room experience soon. We hope to have the opportunity of welcoming you back again.
Ebone' Alexander
Social Media Coordinator
Holiday Inn Express Downtown Detroit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Detroit - Downtown

Address: 1020 Washington Blvd, Detroit, MI 48226-2613
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 33 Hotels in Detroit
Price Range: $190 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Detroit - Downtown 2.5*
Number of rooms: 241
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites of Downtown Detroit is a first class hotel that is ideal for travelers who are visiting for either business or leisure purposes. In addition to our finely appointed guest rooms, we offer fully equipped suites with full kitchens for extended stays. Some of our outstanding amenities include a state-of-the-art fitness center, indoor heated pool, 24-hour business center, and complimentary high-speed Internet access. Don't forget to join us for breakfast at our newly updated Express Start Breakfast Bar. We now offer a selection of hot entrees! The Holiday Inn Express Hotel & Suites of Downtown Detroit also offers valet parking for your convenience at fee of $27.00 per car per night, the lowest priced hotel parking in the downtown area. Located in the heart of downtown Detroit, the Holiday Inn Express Hotel & Suites is within walking distance of Cobo Convention Center, Joe Louis Arena (Detroit Red Wings) and the new MGM Grand Casino. The hotel is also positioned perfectly near the People Mover, Greektown Casino, Motor City Casino, Detroit Opera House, Fox Theatre, Hard Rock Cafe, Comerica Park (Detroit Tigers), and Ford Field (Detroit Lions). For the busy executive, the hotel is located only 1-2 blocks from Compuware World Headquarters, DTE Energy, and AT&T, just to name a few. The General Motors World Headquarters, famously known as the Renaissance Center, is located less than one mile from the hotel and is open to the public during weekdays for tours and shopping. Visitors can even venture off across the border into Canada by crossing the Ambassador Bridge or the tunnel into Windsor, Canada. For your next visit to Detroit, Stay Smart at the Holiday Inn Express and Suites of Downtown Detroit! ... more   less 
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Also Known As:
Holiday Inn Express Detroit - Downtown Hotel Detroit

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