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Reviewed 30 September 2017 via mobile

we booked a board room and the planning of it was crazy and disorganized. Gal that was our group was server in the board room was FABULOUS!
Check in for a group was disorganized even though it was on a master bill.

Stayed: September 2017, travelled on business
Thank ShuGirl6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

Stayed here for a Kid Rock Concert at the new stadium. There was a long line to check-in, but Chanita was extremely pleasant, found my separate reservations and linked them up. I was impressed with how calm the check-in process was when there was a good amount of chaos going on with people arriving.

The room was a Luxury Queen, which wasn't super impressive, but it was very clean. We had dinner at Wolfgang's which is always an awesome culinary experience. We easily Uber'd to the concert and back. Some of the people in my group decided to hit the casino while I hit the hay after the concert. It was very convenient and provided many options for groups who may want to do different things.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank heather020179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

My friends and I booked a block of three rooms for a friend's bachelor party on Saturday, September 23rd, 2017. We had booked the rooms months in advance and *paid list price* for them. In spite of this, when we arrived at 5 pm to check in, our rooms were not available, even though check in was at 4 p.m. We had a Tigers game at 6 p.m., and we did not get in to our rooms until 5:50 p.m., which meant that we arrived late to the game.

When our rooms were delayed, we were told that we would have breakfast comped. BUT, when the second woman helped us out, she told us that we would receive a $50 per room credit. With 11 of us total, that would not come close to compensating our breakfast bill. Then began the arguing, and a stoic, painfully rude woman with a limp (who claimed to be the manager, though by all accounts she hadn't a management bone in her body) came out to let us know that she would give us a maximum comp per room of $75, AND all three rooms would be on separate floors. After much arguing, we got our $100 comp per room, but why did we have to argue for it - they were in the wrong, and yet there was zero empathy!

The rooms are undeniably beautiful, and the gym is heavenly. Same goes for the indoor pool - though it lacks a lot of natural light, it is sensational. They spared no expense when building this hotel.

That notwithstanding, the fact remains that we paid list price ($399), and yet we were treated like second-class citizens at the front desk. The service and absence of empathy was just unacceptable, and if you have a chance to stay elsewhere, do yourself a favor and avoid this place - it is simply a poor value for the money due to the overall experience.

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Manager at MGM Grand Detroit, responded to this reviewResponded 29 September 2017

Dear SKM980:

While we are certainly encouraged by your assessment of our beautiful accommodations, amazing pool facilities, and spacious fitness center, it seems that issues of room assignment, as well as some disappointing interactions with our service staff, left you feeling unsatisfied with your stay. Please afford us the chance to apologize for these oversights and know we will work to improve our efforts moving ahead. We value your patronage and hope you will afford us the chance to better meet your needs, the next time you come to town.

Sincerely,

Seth L.

Guest Relations Specialist
MGM Grand Detroit
MGM Resorts International
customerservice@det.mgmgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Not worth the money.

Negatives
No minibar
30mins for drinks
Indoor pool only
Pool cold
Steam room and hottubs seperated (male/female)
No pool drinks service - "use the phone sir"
Lots of pool staff doing not much
Dirty room

Positive
Good sized room
Great views
Nice big hot shower
Comfy bed

Summary

Wouldn't stay again unless got a really good deal on price.

Stayed: September 2017
Thank coffeepops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Manager at MGM Grand Detroit, responded to this reviewResponded 25 September 2017

Dear coffeepops:

While it would seem you enjoyed our spacious accommodations and found our plush furnishings quite comfortable, we regret your overall experiences here at MGM Grand Detroit fell short of expectations. Please allow us to apologize for any service shortfalls committed by our staff, as well as for any housekeeping oversights. Thank you also for your feedback regarding the layout of our Spa area. As we work to improve all facets of the guest stay, insights and suggestions like yours are certainly useful to our efforts. We appreciate your review and hope for the chance to better meet your needs, the next time you come to town.

Sincerely,

Seth L.

Guest Relations Specialist
MGM Grand Detroit
MGM Resorts International
customerservice@det.mgmgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Not worth the money. Not family friendly. Disruptive construction going on all day with annoying noises. They charge you 20 dollars a night for a crib. Over priced. Ammenties that you pay for not accessible if you have kids. Only one restaurant that your kid can eat at or limited room dining options. Will not be visiting again. Over $3000 spent for nothing in my opinion.

Stayed: September 2017, travelled with family
1  Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Manager at MGM Grand Detroit, responded to this reviewResponded 25 September 2017

Dear Valued Guest:

It is disheartening to learn your time at MGM Grand Detroit proved less than memorable. We apologize for any disruptions created by our maintenance efforts, as well as for any shortfalls in the provided amenities. Thank you for sharing your concerns. We value your business and strive to serve the individual preferences of all our guests. We hope you will give us the chance to welcome you back to a more enjoyable stay in the future.

Sincerely,

Seth L.

Guest Relations Specialist
MGM Grand Detroit
MGM Resorts International
customerservice@det.mgmgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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