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“Downtown Hotel - Clean”

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The Westin Book Cadillac Detroit
Ranked #6 of 34 Hotels in Detroit
Certificate of Excellence
Reviewed 27 November 2012

Personally, I like the Westin Group of hotels. They are clean, friendly, etc. and this downtown Detroit hotel is no exception. The front desk had SPG check-in which was nice and placed us on the 21st floor which is reserved for SPG members. The rooms were clean with no issues whatsoever.

We were there for a conference and the Westin did a good job, not great but good. The event was for a high end client who were used to 5+ star service. The Westin is a 4 Star hotel in my opinion and the conference manager was not overly attentive to this event. Disappointing in my opinion as they really had a chance to shine with this high end client.

Overall, the hotel is a great place, close to everything you need in downtown Detroit. Rooms were very clean and the staff were great for the most part.

Room Tip: Try to request a higher floor room with a view.
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  • Stayed: October 2012, travelled on business
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Thank KMALS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Book_Cadillac, Guest Relations Manager at The Westin Book Cadillac Detroit, responded to this reviewResponded 27 December 2012

Thank you for taking the time to share your experience. We are pleased that you enjoyed your room and the service provided. However, we are disappointed to hear your feedback on the conference you attended. Your comments have been shared with the entire banquet team. Thank you again and we hope you have an opportunity to return soon.

David W.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,005 - 1,009 of 1,365 reviews

Reviewed 25 November 2012

We went to Detroit for to watch the Texans play the Lions. The hotel is gorgeous. The rooms smelled fresh and were very very clean.The staff was very nice and polite.The location is in very close distance to Ford Field and Comerica park. If you stay here you must walk across the street to American Coney and have lunch or a late night bite.

  • Stayed: November 2012, travelled with friends
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Thank emilygirl20002000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2012

Travelling round the world in a lot of 4* and 5* hotels I truly can’t understand why the Westin Cadillac in Detroit is such high-rated at Tripadvisor. It was a disappointing experience from check-in during the stay and also checkout.
Check-in: I reserved a room with King bed months ago paid with SPG points. Receptionist wasn’t able to find the reservation. Than we got the keys and went to our room. “Surprise” is was with 2 single beds.. Went down to the reception again and requested the room we reserved with king bed (or at least ONE bed). It took a lot of time – be aware we arrived from Europe after 10hour flight and approx. 15hour travel time in total – and we just wanted to get to the room and relax. So we waited again at the bar and the guy from the reception brought us the keys for the new room – upgraded to club level. Sounds good but was not. Smelly floor, small and dark room with “view” to the opposite wall. We decided not to change the room again (reception guy was not friendly at all and because we already saw 2 rooms the hope that one would be better was gone) and better to leave the other day and look for another hotel. So we checked out after 1 night at the Westin instead of 4 nights as planned. Reception wasn’t interested in knowing the reasons why we are leaving earlier – again not very friendly attitude. At least SPG got me some points back – but also paying for 1 night is one night paid too much.

  • Stayed: November 2012, travelled as a couple
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2  Thank heikeanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2012

The Westin Book Cadillac in Detroit was a fun hotel and a great location in downtown Detroit. My wife and I traveled here for a nearby wedding. The hotel is in a very cool old brick building downtown and the design inside is very nice. The hotel staff went above and beyond for us especially after checking into our room and realizing a dress my wife brought was missing. The hotel staff quickly double checked the hallways the bellman brought our bags through and our car that was in the valet lot. The staff quickly located the dress, brought it to our room and apologized for leaving it in the car. We were certainly grateful for their help as that situation could have gone much worse.

The only critical comment we have is that since they were sold out of king rooms we were given a room with two beds. Unfortunately, those two beds were full size beds and not queen beds. This might sound nit-picky but I would think that a Westin would put Queen size beds in their double rooms - full size beds are too small. There was plenty of space in the room for two queen beds.

Regardless, the room was a great size and the bathroom large. 4 stars all day long.

Room Tip: Book a king room - watch out for small full size beds in the double rooms
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  • Stayed: October 2012, travelled as a couple
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1  Thank KBussema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

We got stuck here for a week during Sandy. The staff were very friendly and quickly got me checked in and to my room. The hotel is clean and both restaurants are really good. It wasn't the worst place to be stuck!

  • Stayed: November 2012, travelled on business
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1  Thank lysalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Book Cadillac Detroit

Address: 1114 Washington Blvd, Detroit, MI 48226-1907
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Detroit
#4 Romantic Hotel in Detroit
#4 Family Hotel in Detroit
#6 Business Hotel in Detroit
Price Range: $252 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Book Cadillac Detroit 4*
Number of rooms: 455
Official Description (provided by the hotel):
The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more   less 
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Also Known As:
The Westin Book Cadillac Detroit Hotel Detroit
Westin Detroit

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