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“Needs Work”
Review of Treetops Resort

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Treetops Resort
Ranked #5 of 15 Hotels in Gaylord
Reviewed 20 July 2017

We stayed at the Inn at Tree Tops for a family wedding, and was very disappointed. We were not informed that they have no elevators at the Inn, so lugging luggage up those stairs was not good. Also, the hallways were dirty and the rooms were just so - so as far as cleanliness. They are very large rooms with 2 queen beds, and 2 love seats & a TV that you can hardly see from the beds. The Lodge is much nicer & cleaner and they have an elevator - so if you are going, stay there. The condos are also very nice, but again, no elevators, so be careful if you book a third floor - that's a lot of stairs! They need to completely revamp the Inn, it is old and out dated & needs work & a vacuum!

Room Tip: go to the Lodge
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  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Darlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Hi Darlene,

I am sorry to hear of your experience at Treetops. We are completely redoing the Inn and Lodge, including the lobbies, hallways, and carpeting. I'm sorry everything wasn't complete for your visit. Would you like me to have our Hotel Manager get in touch?

Best,
Kate M.
Exec. Asst./PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 20 July 2017 via mobile

Recently stayed at the resort for a four day golf trip with friends. Although we had a good time overall, we were disappointed with the accommodations.

Pros- The golf courses are absolutely beautiful, well maintained and worth playing, the breakfast buffet had great selections with good quality and friendly staff.

Cons- Many of the facilities are very out dated and in need of repair(fresh paint, walls fixed, carpet replaced, etc.), the hot tub was not working at the facility we stayed at, the food was pricey (on and off the courses) especially for the portion size, the shuttles are only available with a seven day notice which is absolutely ridiculous for a golf resort, I think we had to ask our dinner waitstaff for silverware every night and with many of our staff interactions we felt like we were putting them off. Just had an overall feel like the resort is on the verge of bankruptcy.

Stayed: July 2017, travelled with friends
1  Thank DBlack_Macomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Good Morning,

Thanks so much for sharing your feedback on the great and less great aspects of your trip. So happy to hear you loved our courses! I'd love to have our Hotel Manager follow up with you and discuss your concerns. If that is a possibility, please provide your phone number or email.

Kindly,

Kate M.
Exec. Asst/ PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

The resort inn was very outdated. They are currently doing major remodel but not in the suite that we were in. We booked a regular room but they upgraded our reservation due to overbooking. I thought this was very nice!! Staff were very pleasant and welcoming.

Stayed: July 2017, travelled as a couple
Thank Sks1251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Good morning,

We are so happy to hear you enjoyed the Treetops staff. We would love to welcome you back in the future when all the renovations are complete. Thanks so much for your business.

Best,

Kate M.
Exec. Asst./PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

When I booked the resort for a golf trip for my husband and I and our friends I was told the main hotel would be completing re modeled - I was flat out lied to. When we enter the lobby carpet is dirty and rolling . Our first room they came us had rusted vents, chairs strained , water sprinkler in ceiling has no ring around it you could look up in ceiling then we find out we have no air conditioner .. pack up move to another room air worked but room condition the same looks like the rooms have not been cleaned in a while. We ask for early maid service 3 days maid cleaned after 3. Lower level being re modeled fitness center no air conditioner if you want to warm up before golf you have to wait until 8am to do it . Went to front desk for bottle water to charge to room they were out said I could go to vending machine around corner for $3.00. We were to stay 6 nights but did not stay there our last night .. Played 6 rounds of golf courses very very nice worst the drive there just stay somewhere else. Wish I could post pictures of the room conditions

Room Tip: Go somewhere else
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank dkbbaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Good Morning,

I am terribly sorry to hear of your recent experience. May I have our Hotel Manager call or email you to follow up on all of your concerns? (please provide a way to contact you).

Kind Regards,

Kate M.
Exec. Asst./PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

Friendly staff with comfortable rooms, and beautiful scenery. The entire properties from our rooms to the courses are well cared for and enjoyable. Started each morning of our four day stay with a excellent breakfast, and after thirty six holes of golf each day it was very nice to relax with the hot tub and pool too. I look forward to returning again next year.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 18 July 2017

Good morning Kevin,

Thanks for sharing these kind words on your stay at Treetops Resort. So happy to hear you enjoyed your golf getaway and we look forward to your next visit!

Best,
Kate M.
PR Manager/Exec. Asst.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Treetops Resort

Address: 3962 Wilkinson Rd, Gaylord, MI 49735-9800
Phone Number:
Region: United States > Michigan > Otsego County > Gaylord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Gaylord
Price Range: $148 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Treetops Resort 3*
Number of rooms: 238
Official Description (provided by the hotel):
Spectacular golf, world-class instruction, spa, downhill skiing, snowmobiling, meetings and fairytale weddings are just some of the reasons people visit Treetops Resort & Spa. Let's start with golf, Treetops is truly the Midwest's "Must Play" resort and arguably the best collection of golf anywhere in the country. Our awards and accolades from the nation's top golf and travel publications seem to agree. Treetops is home to 81 holes of championship golf and features five distinctly different courses by renowned designers Robert Trent Jones, Sr., Tom Fazio and Rick Smith. Dramatic views, contours and rolling terrain provide a beautiful setting for world-class golf. The Masterpiece Course was Robert Trent Jones, Sr.'S final design in Michigan and is truly a masterpiece. In his own words, Jones claimed it his crowning glory. The course is located at the headwaters of the Pigeon River and takes full advantage of natural valleys, ravines and broad plains. The signature sixth hole features a 120' vertical drop and a panoramic view of the Pigeon River Valley. Dine Like a Champion, Party Like a Rock Star! Enjoy a hearty backwoods breakfast, great food, fine wines and good times, in a casually quaint atmosphere with spectacular views. Rich beginnings, succulent entrees and signature desserts are the perfect complement to a great day on the course or the slopes. Nightlife also abounds too with live entertainment and a sports bar with a massive collection of the world's favorite brews. Enjoy your favorite team on a host of flat screen TV's or create your own action on one of our pool tables or relax and take in the spectacular star show in the sky as you cozy up to our fire pit. Sleep Like a Bear Treetops Resort features 238 guest rooms, including standard and deluxe hotel rooms and two and three bedroom condominiums. Nearly every room takes advantage of our majestic setting and offers sweeping vistas of ski hills, golf courses, pristine woods or wetlands. Wake up refreshed as a bear in springtime, ready to do it again, for with five courses, 23 runs and the vast beauty of the Michigan wilderness surround you, you'll never get bored. ... more   less 
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Also Known As:
Treetops Hotel Gaylord
Treetops Resort Gaylord

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