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Reviews (544)
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Reviewed 20 July 2017 via mobile

Recently stayed at the resort for a four day golf trip with friends. Although we had a good time overall, we were disappointed with the accommodations.

Pros- The golf courses are absolutely beautiful, well maintained and worth playing, the breakfast buffet had great selections with good quality and friendly staff.

Cons- Many of the facilities are very out dated and in need of repair(fresh paint, walls fixed, carpet replaced, etc.), the hot tub was not working at the facility we stayed at, the food was pricey (on and off the courses) especially for the portion size, the shuttles are only available with a seven day notice which is absolutely ridiculous for a golf resort, I think we had to ask our dinner waitstaff for silverware every night and with many of our staff interactions we felt like we were putting them off. Just had an overall feel like the resort is on the verge of bankruptcy.

Stayed: July 2017, travelled with friends
1  Thank DBlack_Macomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Good Morning,

Thanks so much for sharing your feedback on the great and less great aspects of your trip. So happy to hear you loved our courses! I'd love to have our Hotel Manager follow up with you and discuss your concerns. If that is a possibility, please provide your phone number or email.

Kindly,

Kate M.
Exec. Asst/ PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

The resort inn was very outdated. They are currently doing major remodel but not in the suite that we were in. We booked a regular room but they upgraded our reservation due to overbooking. I thought this was very nice!! Staff were very pleasant and welcoming.

Stayed: July 2017, travelled as a couple
Thank Sks1251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Good morning,

We are so happy to hear you enjoyed the Treetops staff. We would love to welcome you back in the future when all the renovations are complete. Thanks so much for your business.

Best,

Kate M.
Exec. Asst./PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

When I booked the resort for a golf trip for my husband and I and our friends I was told the main hotel would be completing re modeled - I was flat out lied to. When we enter the lobby carpet is dirty and rolling . Our first room they came us had rusted vents, chairs strained , water sprinkler in ceiling has no ring around it you could look up in ceiling then we find out we have no air conditioner .. pack up move to another room air worked but room condition the same looks like the rooms have not been cleaned in a while. We ask for early maid service 3 days maid cleaned after 3. Lower level being re modeled fitness center no air conditioner if you want to warm up before golf you have to wait until 8am to do it . Went to front desk for bottle water to charge to room they were out said I could go to vending machine around corner for $3.00. We were to stay 6 nights but did not stay there our last night .. Played 6 rounds of golf courses very very nice worst the drive there just stay somewhere else. Wish I could post pictures of the room conditions

Room Tip: Go somewhere else
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank dkbbaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 22 July 2017

Good Morning,

I am terribly sorry to hear of your recent experience. May I have our Hotel Manager call or email you to follow up on all of your concerns? (please provide a way to contact you).

Kind Regards,

Kate M.
Exec. Asst./PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

Friendly staff with comfortable rooms, and beautiful scenery. The entire properties from our rooms to the courses are well cared for and enjoyable. Started each morning of our four day stay with a excellent breakfast, and after thirty six holes of golf each day it was very nice to relax with the hot tub and pool too. I look forward to returning again next year.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 18 July 2017

Good morning Kevin,

Thanks for sharing these kind words on your stay at Treetops Resort. So happy to hear you enjoyed your golf getaway and we look forward to your next visit!

Best,
Kate M.
PR Manager/Exec. Asst.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

We stayed at the Inn at a Queen deluxe room for 3 nights. The resort is currently undergoing a multi million dollar update While the outside of the building and the interior hallways looked a little tired but the room was large and updated. Plenty of space for my family of four to spread out. Played the three hole course and it was absolutely beautiful. And have played other courses on previous trips--all are challenging and beautiful. My boys played a few other courses in the area as well. My only two complaints were that it was late in the day before we got our room service and had to ask for it to get done at 2 pm as we had a wedding that evening. Second, there is not an elevator, so if you are not on the main floor expect to haul all of your luggage up the stairs!

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank 12avandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreetopsResort, Public Relations Manager at Treetops Resort, responded to this reviewResponded 18 July 2017

Good morning,

Thanks so much for all of your feedback on where we succeeded and where we can improve. The next phase of the renovation includes the exterior of both buildings, hallways, and lobbies. We hope to welcome you back to an improved experience!

Thanks so much for choosing Treetops!

Best,
Kate M.
PR Manager/Exec. Asst.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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