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“Nice quiet room, wifi was BAD”

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Comfort Suites South
Ranked #18 of 49 Hotels in Grand Rapids
Certificate of Excellence
Reviewed 18 July 2017

Senior couple. Room was nice and quiet; what I would expect from Comfort Inn. Breakfast was average. I could not maintain an wifi connection. It would drop about every 10 minutes; I finally gave up!!!!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 148 reviews

Reviewed 24 June 2017

We have stayed at this hotel many times - IT USED TO BE VERY NICE. This stay was terrible. It took more than 10 minutes to check in, as the one person working could not solve the problems of the person in front of us. We set the A/C in our room as low as it would go (60) and could not cool the room. The bedside clock did not display all of the digits. The toilet clogged, which we immediately reported to the front desk. After an hour of no response, we raided the maintenance room to find a plunger and cleared it ourselves. The north entrance door slams so hard it seems like it will knock the door frame off. And sitting right outside that door all evening were two guests smoking and drinking beer. It was like running the gauntlet to get in or out of the building. We thought we would have waffles for breakfast - no sugar free syrup. USED TO BE NICE - we will not return to this hotel.

Room Tip: Have a 4-leaf clover in your pocket.
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete F, General Manager at Comfort Suites South, responded to this reviewResponded 24 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I wish you would have stopped to and notified my staff regarding the issues you are reporting. If things are not brought to our attention, we do not have the opportunity to correct them. Again I apologize for the issues you experienced. As you can see from the majority of the TripAdvisor reviews of our property, this was an exception and not the norm at this hotel

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

This was the 2nd of 2 reward points nights and we couldn't be happier with our choice to stay here. The staff was friendly, the room was clean and comfortable. I guess the only negative was the 76th Street Diner listed in their information book states it's within walking distance. While it is close enough, you have to go over an overpass and there is no sidewalk, so we took the car. :) Breakfast was hot and tasty. We'd stay here again when in the Grand Rapids area.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2017 via mobile

My extended family was here for an overnight stay. The rooms were great. The pool was enjoyed by the kids. We all particularly enjoyed the breakfast. Historically we have experienced that many complimentary breakfasts will shift into 'shut-down' mode prior to the posted end time. We were pleasantly surprised when everything was replenished with 20 minutes remaining. Also, the comments abounded as to how good the food tasted- pancakes, hard boiled eggs, sausage- not what is expected in this setting. We would definitely return if in the area!

Stayed: June 2017, travelled with family
Thank Angie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

We stayed here for a Volleyball weekend and found the room to be exactly as shown in the pictures. It was very easy to find the hotel, and was a little bit away from the busy weekend Grand Rapids was having, so it was peaceful to come back to after the hustle of the day. The breakfast spread was very good as well. There was a nice variety for everyone, including children. The only complaint that my granddaughter had was on the size of the pool, but she enjoyed swimming in it anyway. Thank you for a great weekend!

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank cfarrell0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites South

Address: 7644 Caterpillar Ct SW, Grand Rapids, MI 49548-7203
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Grand Rapids
#6 Business Hotel in Grand Rapids
#11 Family Hotel in Grand Rapids
Price Range: $144 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites South 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Comfort Suites® South is conveniently located just 10 miles south of downtown Grand Rapids on Highway 131. This Grand Rapids hotel is close to area attractions like the Van Andel Arena, Craig's Cruisers Family Fun Center, the John Ball Zoo, the Gerald R. Ford Museum, the DeVos Place Convention Center and Grand Valley State University. Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites South the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Pets are welcome for an additional fee. Whether traveling for business or pleasure, the Comfort Suites South is a great place to stay when visiting the Grand Rapids area. ... more   less 
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Also Known As:
Comfort Suites Grand Rapids
Grand Rapids Comfort Suites

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