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Reviews (158)
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All reviewshot tub and saunathe tanger outlet mallwafflesfront deskwould stay here againgrand rapids areafamily weekendmicrowave and refrigeratorrooms are clean and comfortablea nice place to stayquiet areawaffle makerincluded breakfastgr areawould highly recommend this hoteloff the highwayhotel is located
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17 - 22 of 158 reviews
Reviewed 24 June 2017

We have stayed at this hotel many times - IT USED TO BE VERY NICE. This stay was terrible. It took more than 10 minutes to check in, as the one person working could not solve the problems of the person in front of us. We set the A/C in our room as low as it would go (60) and could not cool the room. The bedside clock did not display all of the digits. The toilet clogged, which we immediately reported to the front desk. After an hour of no response, we raided the maintenance room to find a plunger and cleared it ourselves. The north entrance door slams so hard it seems like it will knock the door frame off. And sitting right outside that door all evening were two guests smoking and drinking beer. It was like running the gauntlet to get in or out of the building. We thought we would have waffles for breakfast - no sugar free syrup. USED TO BE NICE - we will not return to this hotel.

Room Tip: Have a 4-leaf clover in your pocket.
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete F, General Manager at Comfort Suites South, responded to this reviewResponded 24 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I wish you would have stopped to and notified my staff regarding the issues you are reporting. If things are not brought to our attention, we do not have the opportunity to correct them. Again I apologize for the issues you experienced. As you can see from the majority of the TripAdvisor reviews of our property, this was an exception and not the norm at this hotel

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

This was the 2nd of 2 reward points nights and we couldn't be happier with our choice to stay here. The staff was friendly, the room was clean and comfortable. I guess the only negative was the 76th Street Diner listed in their information book states it's within walking distance. While it is close enough, you have to go over an overpass and there is no sidewalk, so we took the car. :) Breakfast was hot and tasty. We'd stay here again when in the Grand Rapids area.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2017 via mobile

My extended family was here for an overnight stay. The rooms were great. The pool was enjoyed by the kids. We all particularly enjoyed the breakfast. Historically we have experienced that many complimentary breakfasts will shift into 'shut-down' mode prior to the posted end time. We were pleasantly surprised when everything was replenished with 20 minutes remaining. Also, the comments abounded as to how good the food tasted- pancakes, hard boiled eggs, sausage- not what is expected in this setting. We would definitely return if in the area!

Stayed: June 2017, travelled with family
Thank Angie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

We stayed here for a Volleyball weekend and found the room to be exactly as shown in the pictures. It was very easy to find the hotel, and was a little bit away from the busy weekend Grand Rapids was having, so it was peaceful to come back to after the hustle of the day. The breakfast spread was very good as well. There was a nice variety for everyone, including children. The only complaint that my granddaughter had was on the size of the pool, but she enjoyed swimming in it anyway. Thank you for a great weekend!

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank cfarrell0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017

Friendly, professional staff. Nice breakfast options that change daily in a large, comfortable breakfast room. The hotel is located close to Hwy 131 which makes getting downtown quick and easy. I would stay here again.

Room Tip: The east side of the hotel sees sunshine that I couldn't completely block out.
  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank TravelSpidey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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