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4 - 9 of 161 reviews
Reviewed 18 August 2020 via mobile

This place was absolutely perfect for me while I was on my way to Chicago. It was located right off the highway and has easy access to it when you’re ready to leave. The staff was fantastic was greeted with warm welcome from a kind gentleman(wish I could remember his name.) the room was perfect no stains or nothing. I also noticed compared to the places i usually stay it was quite and not a lot to worry about. Overall great experience and would recommend to any of my friend.

Date of stay: August 2020
Trip type: Travelled on business
Thank S6109QQjimmyr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Raj Patel, General Manager at Red Roof Inn Kalamazoo East - Expo Center, responded to this reviewResponded 20 August 2020

Dear S6109QQjimmyr,

Thank you for taking the time to leave feedback on your most recent stay with Red Roof Inn Kalamazoo East. We appreciate the compliments on our property and are very happy to read that you enjoyed your stay greatly. It is our goal to make sure our guest are 100% satisfied during their stay. We appreciate the compliments of our staff as its our duty to give you the best customer satisfactory. Especially during the Covid-19 situation, we appreciate your diligence as we are preparing each room to be sanitized and properly cleaned. We do hope you may give us a chance in the future to change your opinion of us if your travels bring you back to the Kalamazoo area.

Sincerely,

Raj P
Guest Relations Manager
Red Roof Inn - Kalamazoo East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2020

I was in town for 3 days for a corporate trip and I am very picky with the hotels that I stay at but this red roof was outstanding. The staff was very friendly and accommodating and everyone was well informed of hotel policies. The rooms were very clean and sanitized which was my biggest concern with Covid going around but the rooms were extremely clean and very comfortable. Keep up the great work!

Date of stay: July 2020
Trip type: Travelled on business
Thank ICCorpTraveler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Raj Patel, General Manager at Red Roof Inn Kalamazoo East - Expo Center, responded to this reviewResponded 18 August 2020

Dear ICCorpTraveler,

Thank you for taking the time to leave feedback on your most recent stay with Red Roof Inn Kalamazoo East. We appreciate the compliments on our property and are very happy to read that you enjoyed your stay greatly. It is our goal to make sure our guest are 100% satisfied during their stay. We appreciate the compliments of our staff as its our duty to give you the best customer satisfactory. Especially during the Covid-19 situation, we appreciate your diligence as we are preparing each room to be sanitized and properly cleaned. We do hope you may give us a chance in the future to change your opinion of us if your travels bring you back to the Kalamazoo area.

Sincerely,

Raj P
Guest Relations Manager
Red Roof Inn - Kalamazoo East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2020

The Good--the TV worked and water pressure in the shower was great.
The Bad--Where do I start? The sheets had cigarette holes in them and the pillows were flat, the towels had large holes in them and rust stains. The bathroom was very small and the tub was extremely slippery with no safety bars. The toilet rocked giving you a feeling of falling. There was dirt on the baseboards in the bathroom. The door lock was difficult to operate and many of the electrical outlets didn't work.
The Ugly--this is a non-smoking motel with a fine of $200 if you smoke in the room. However, the room smells like a smoke factory because the door doesn't fit the frame and there is a quarter inch gap that allows cigarette smoke into the room (along with any bugs or flies that happen along). This establishment appears to be one that local people rent by the week or month because they all sit outside their doors and smoke which then filters into your non-smoking room. There are cigarette butts everywhere and when we walked out of our room in the morning, there was garbage everywhere. The room with the vending machines and ice machines was filthy and the trash bins were overflowing. I would never stay here again and definitely wouldn't recommend it for anyone else either.

Date of stay: August 2020
1  Thank P7665USsharonr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Raj Patel, General Manager at Red Roof Inn Kalamazoo East - Expo Center, responded to this reviewResponded 17 August 2020

Dear P766USsharonr,

Thank you for taking the time to leave feedback on your most recent stay with Red Roof Inn Kalamazoo East

We are sorry to hear that your stay was not one to remember as it is our goal for every guest to depart with nothing but good memories of their stay. We have a 100% non smoking policy rooms but we do have issues that occur that smoke scent can come through the AC vent. Smoking is allowed on outdoor property when the guest is away from the room door. We do have available staff at the front office if you are uncomfortable with your stay to accommodate you to another room. We have reviewed this with our staff about the issues you experienced during you stay to insure these issues don't happen again in the future. We have given this our highest priority and would like to speak to you as we are unable to find your contact information if you would like to speak further if you can contact us at (269) 382-6350.

We do hope you may give us a chance in the future to change your opinion of us if your travels bring you back to the Kalamazoo area.

Sincerely,

Raj P
Guest Relations Manager
Red Roof Inn - Kalamazoo East

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2019

We were in search for a hotel and we checked this location out and read some reviews that weren't too positive. Once we checked in, we were greeted by young gentleman who was very gracious and helpful. We were in town for our nieces graduation so this location wasn't too far from the Western campus. The prices were reasonable and the room condition was really well as they had this white cover which made the room stand out. The staff was really friendly and they accomodated us with all needs.There was no breakfast but nearby there are few food joints that are relatively walking distance. We left on a good note and would stay here if we were to come back to Kalamazoo!

Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
Thank curtmurpy74
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 November 2019

This place was convenient at the last minute but was very dirty. i mopped the floor with a wash cloth after i realized the bottom of my feet were dirty after being there a half an hour. there were stains on the sheets also. the desk had greasy finger prints on it as well. we went to a play and came back to find very intoxicated people hanging out in the parking lot smoking. it was, however affordable and surprisingly quiet.

Date of stay: September 2019
Thank bunnyofbadideas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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