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8 - 13 of 142 reviews
Reviewed 20 October 2019

Overall Way below average. Daytime front desk staff snippy and unhelpful. Breakfast room poorly kept and breakfast itself a testament to everything that sucks about “free breakfast”. Rooms are poorly designed and under furnished. Price is high for what you get. Over booking is the norm. Parking is a nightmare. Internet cuts out constantly and requires new log in every time you try to get on. Noisy late night dive/sports bar almost part of the property keeps you awake and forces you to deal with drunken fools at night. “Locked doors” propped and left open. Trash around the property never picked up. Every morning there was vomit on the parking lot. Do yourself a favor and find another place.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank jwwitch
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Comfort Inn Near Kalamazoo Civic Theatre, responded to this reviewResponded 27 October 2019

Dear Valued Guest,

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Know that actions shall be taken to improve everything on priority and you can have a better stay next time.

It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs.

In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We value your business and we hope you'll reconsider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2019

Clean rooms with friendly helpful staff. Hot breakfast included. Great downtown location near everything. Rooms have refrigerator and microwave. Workout room available. Good value compared to other downtown hotels.

Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Steven V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Comfort Inn Near Kalamazoo Civic Theatre, responded to this reviewResponded 20 August 2019

Hi Steven V,

Thank you for your wonderful and heartwarming. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our great location, clean rooms, friendly and helpful staff and the breakfast. Thank you for your business and we hope to see you again when you travel back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2019

I've put my group of 50+ guys up in this hotel for a good number of years now (8 or 9?) and they have always done a good job. Recent changes in management brought some challenges this year since they were not familiar with my group. Janice, Andalyn, Aimee, and the rest of the staff did a great job in pulling it all together in the end. I would not hesitate to bring my group or my family to this location again at all. The location is clean, comfortable, and centrally located to just about everything in Kalamazoo.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Brian M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manager C, General Manager at Comfort Inn Near Kalamazoo Civic Theatre, responded to this reviewResponded 18 June 2019

Thank you for your kind words about our staff. We strive everyday to make our guest comfortable. We will see you and your entire group in 2020.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2019

The Comfort Inn is well situated with easy access to all of Kalamazoo.There were plenty parking spots quite near the front door.

The staff were both polite and professional and most helpful.

We are looking forward to returning here.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Gene B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manager C, General Manager at Comfort Inn Near Kalamazoo Civic Theatre, responded to this reviewResponded 18 June 2019

thank yo so much for your kind words. We hope to see you again soon.

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Reviewed 20 March 2019

It's a clean, decent place with friendly people. The room was comfortable and clean. The included breakfast was good enough--nothing very fancy, but we weren't paying a fancy price! The breakfast room seemed small, at first, but it never filled up. I suppose that means it's the right size.

There are many, many great places within walking distance, and Kalamazoo is an easy town to walk around in.

I would not hesitate to stay here again.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Doak P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Comfort Inn Near Kalamazoo Civic Theatre, responded to this reviewResponded 20 July 2019

Hi Doak P,

Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean and convenient. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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