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Reviewed 5 June 2019 via mobile

Good place to stay with a group. Room for 6 with full kitchen. The only problem was the sofa bed was more for one person than 2, or for children. Good hot breakfast! Not too far from downtown Kalamazoo. Outdoor pool and hottub with picnic benches and a grill

Date of stay: June 2019
Trip type: Travelled with friends
Thank 89Peggy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ddeal, Front Office Manager at Residence Inn Kalamazoo East, responded to this reviewResponded 5 June 2019

Thank you for your honest feedback. It was truly a pleasure having you as our guests and we hope we get to welcome you back again soon!

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Reviewed 22 April 2019 via mobile

All the staff was great. Especially Geri at the front desk. She went completely out of her way to make sure we had a great stay. Rooms were nice, dog friendly. My daughter left before us and left a dress behind. The staff had already turned it in and asked if had picked it up. They wanted to make sure she got her dress back!

Date of stay: April 2019
Trip type: Travelled with family
Thank DeborahI375
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ddeal, Front Office Manager at Residence Inn Kalamazoo East, responded to this reviewResponded 5 June 2019

Thank you very much for your kind review and for mentioning Geri, we think she's amazing too! I hope we have the chance to welcome you back when you next find yourself in Kalamazoo!

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Reviewed 19 March 2019

We stayed for two nights while in the area. The hotel was very easy to find and in a nice area not far from all kinds of shopping and restaurants. The staff were friendly and the room was large and clean. There was a full kitchen and a very large tv with lots of channels. Breakfast was free and adequate. We parked right at our door and picked a ground level room as there are no elevators. Our room was handicapped equipped with no steeps and wide doors. You could wheel your wheelchair right into the shower. Had a great time.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kelly_3399
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ddeal, Front Office Manager at Residence Inn Kalamazoo East, responded to this reviewResponded 20 March 2019

Thank you so very much for your kind words and review. We strive to provide excellent customer service and amenities and we appreciate you sharing that memorable experience with the tripadvisor community. It was truly a pleasure to have you as our guests and we will be looking forward to welcoming you back!
Cheers,
Dominique Deal
Front Office Manager

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Reviewed 2 March 2019

I was staying for business with my fiance and Gari realized he'd be stranded until I got out of work that day. She helped accommodate us by allowing him to stay in the room and lobby until I was out of work. Excellent service and accommodation! I'd love to stay here again.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Rslota
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ddeal, Front Office Manager at Residence Inn Kalamazoo East, responded to this reviewResponded 4 March 2019

Thank you very much for your kind review and for mentioning Geri's stellar service! We will be looking forward to welcoming you back!
Cheers,
Dominique D.

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Reviewed 3 February 2019 via mobile

This hotel seems a bit down on its luck, stubbornly hanging on to the 1990s. It does have a full kitchen, including a stove, a refrigerator, a microwave, a sink, and a dishwasher, a living area with a couch and wood burning fireplace, and a well-equipped bathroom that even includes a fly swatter (?), but the carpet is frayed by the bathroom, and the furniture is old, including the somewhat saggy bed. It’s a bit noisy and our door had a lot of trouble opening, since the lock kept sticking. There was good water pressure and we were able to park close to our room, but I would not stay here again.

Date of stay: February 2019
Trip type: Travelled with family
1  Thank Mercurybabe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ddeal, Front Office Manager at Residence Inn Kalamazoo East, responded to this reviewResponded 4 February 2019

Mercurybabe,
Thank you very much for taking the time to share your honest feedback. We will be completing a renovation of our public spaces and guest rooms by the end of March, we truly hope we have the opportunity to wow you with our updated rooms this summer.
Safe Travels,
Dominique D.

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