Check-in process was easy, we did it on the Hilton app as we have stayed here many times before. Of course, we had our arms full of luggage and the back door would not open with the phone app. We tried it six times with two phones. Every other door worked fine. In the last two years every time we have stayed here the "pool has been closed” They blamed Covid, they blamed pool problems, they seem to blame everything but themselves. Call them first if the pool means anything to you. All other hotels I have stayed at pools are open and have been. The room was ok, except the coffee pot was next to the toilet. Who decided that was a good idea? The breakfast times have been changed to end at 9:00am instead of 10:00am even on the weekends. The breakfast was empty and out of food for over an hour. I felt bad for the food preparer. She only brought out three omelets and there were 25 people lined up waiting for food. She definitely needed help on the weekend. My main complaint with the hotel was the management lied to us. On our last night the air conditioner stopped working. We were staying on the 3rd floor, and it was over 80 degrees in our room. Hampton has a 100% satisfaction guarantee, so I asked for our money back for the last night of the three that we stayed. We booked with the Hilton Honors app. The manager told us it was not possible for her to refund us. We would need to call the corporate complaint number to get reimbursed for our final night. We called corporate and they asked us why the hotel did not reimburse us? We told them what they said, and she said “that is not true, the hotel is the only one that can reimburse your credit card. We will now have to mail you a check for the reimbursement". After 45 minutes on the phone with corporate we are hoping we get our check. One last note was, we were sitting in the lobby and heard loud banging from the floor above. I ask the desk attendant if that was normal at 9:00pm on a Sunday night. She said, "oh there is a contractor up there doing work." I said wow that is strange 9:00pm on a Sunday night of a holiday weekend. Then we saw the contractor come down with his bug sprayer. We then realized it was the Bed Bug company. We did not see any in our room, because I always check. But you should definitely keep your eyes open for them if you stay here.