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“Very dissappointing to say the least”
Review of Emanya@Etosha

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Reviewed 13 January 2017

Having travelled to plenty of lodges in Namibia, I was disappointed with Emanya. To get straight to the point:

-quiet, cozy place for some real R&R
-beautiful surroundings with great views of the watering hole
-comfortable beds and sheets

-Gates to the lodge open manually and no assistance for guests whatsoever
-The place is neglected- chipped paint on walls,peeling wall paper at bar. cracked glass doors and broken equipment scattered on the lawn as you go up the stairs at reception
-The set menu on our first night was TERRIBLE and with no taste. Waste of food!
-We were serve beef and lamb which I found very strange as most people travel to Etosha lodges to taste game and it wasnt a meal option for 3 consecutive nights. We only got to taste game on our 4th and last night there
-I was pregnant during my stay and I had to remind the waiter 4 consecutive nights NOT to give me dessert/meals with alcohol
-The rooms were lovely but didnt have mosquito nets or protection and in the evenings, the staff would place water bottles in the room and light candles for us but would leave the bathroom doors open and we were met with mosquitos at night. Luckily we had our own mosquito repellents so make sure to take some
-Our package included a complementary foot massage and we were told we didnt need to book a session in advance as long as we went at 10am on any day. When we finally went, we were told that the ladies who gave the massages were not there even though we assured we could go any other day. Very disappointing.

Room Tip: room 3 was great- not too far from reception and not to close either
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  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Catysh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 232 reviews

Reviewed 1 January 2017 via mobile

In general, the place is neglected. For a place built only a few years ago, it is quite scary to be honest. It is literally falling apart. Paint is fading, glass doors are cracked, wall paper is coming off, waterhole viewing area has wonderful furniture that is not kept.

The food was the worst part, for an area like this, I expected more game on the menu but we were treated to beef and lamb. The waiters all had different shades of black and white uniform. It was just appalling. The bar attendants never had all the ingredients and they didn't know what to do to make up for it.

The rooms were decent, but better they had no wifi at all because I could only WhatsApp, and images took minutes to download. They lit up candles in the evenings while we were at dinner but always left windows and doors open so we had to live with geckos. It was a joke.

The place is literally are farm, you have to open all the gates as you enter and the management is very unfriendly. I recall we didn't even get our complimentary massages because the the masseuse had to do laundry... it was a joke.

I advise you only go there if you want to enter Etosha and are looking for a bed. Everything else is bare-able at best.

The place needs new ownership. The people working there are not trained. And the management has its own private lounge during dining hours.

The only good thing was the pool, it was fresh water that is not clear so it didn't cause an itchy eye or taste like chlorine, but it didn't look very nice either.

Definitely not a one stop holiday destination. I would not go back for a fraction of the price, I contemplated a refund and going elsewhere but was too tired to drive out and search for other places online, seeing as there is no network or decent wifi.

Stayed: November 2016, travelled as a couple
2  Thank ftsheya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2016

Unfortunately, we felt quite disappointed with our stay at Emanya after two nights there. The hotel is located amazingly close to the Etosha National Park (approx. 20 minutes drive) and looks very modern from the outside.

Overall, it seemed that the property was missing some maintenance. Colours were fading out, electrical cables were lying around on the ground and the wooden panels around the pools seemed unstable.

The rooms were very stylish, but unfortunately not luxury. In our room, the old shampoo bottles from the previous guests were still lying in the shower and the shower walls and glass doors were not cleaned. We were advised not to use the room safes, as they were to be exchanged soon. However, this did not happen during our two nights there. The rooms did neither have any mosquito nets in front of the door nor in front of the windows which seemed careless, so closely located to the Etosha pan. Worst of all, the walls were very thin and one morning we were woken up by our neighbours morning bed activities. Awful!

The service and F&B level is far underneath a luxury lodge or hotel. The staff does not approach you and the food often seems to come out of a can or from the freezer. The main courses were made freshly, but were lacking inspiration and thought. The menus were printed on the backs of old inventory lists and mosts wines and liquors we asked for were out... The prices for drinks were up to four times as high as in other lodges we stayed in.....

Overall, it is only 2 out of 5 points, as I believe the management and/or ownership would have to change completely before this lodge could actually reach a luxury level (again) and I would not even go back for only half of the price...

  • Stayed: November 2016, travelled with family
    • Value
    • Rooms
    • Service
3  Thank malteweege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016 via mobile

Wow...this beautiful, stylish, friendly and intimate hotel is exactly what you need at Etosha, we would HIGHLY recommend you to choose this place for any Etosha visit.

It's 11km from Etosha gate, 30km from the first watering hole, it's close enough for it to never be a problem if your plan is to visit Etosha most days of your stay.

The hotel has a watering hole behind it where we saw around 10 different species drinking, including giraffe and zebra. There is a viewing platform with two floors looking over the hole. You can sip on an evening drink and watch as the animals come and go. Just stunning.

Having only 17 rooms it felt very intimate and personal. The rooms are all set around a courtyard with beautiful plants and trees and goats roam freely around keeping the grass trimmed. Each room has AC, a TV, amenities for the bathroom, and very comfortable beds. Two mattresses which can easily be pushed together if a couple or separated for friends. Each night the maid will light candles and leave a bottle of water beside the bed, a great touch. Beds exceptionally comfortable and room cool with a gorgeous airy ceiling.

Meals wow just wow, our evening meals were set with a choice for the main course. We had FIVE courses every night. A small taster to start, then a smallish starter. Then a sorbet pallet cleanser. Then your main which is substantial. Examples were king klip fish, Oryx steak, braised shank, chicken cor don bleu etc. Dessert was always small but always tasty.

The pool...it's a salt water affair which means it's cloudy, but it's fine to swim in. Their are only 10 Sun loungers as most guests visit the park they don't seem to need more. Communal areas are boutique and stunning, if a little hot. We had 42 degree heat!

Staff...they are quite young and some inexperienced in hospitality, however they all have a smile on their faces and enjoy their work. The manageress is very warm and welcoming and really wanted to ensure you have a great time. They organised for a breakfast take away when we entered the park at sunrise so we ate our breakfast while watching hyaenas drinking, alone! Tabea and Skewer were very pleasant and helpful.

Really very few! However to write something...

The wifi is slow and comes in and out. You won't be able to post of Facebook easily or watch you tube! Do remember though...you're in the middle of nowhere and you are here to see the animals! If you are desperate to get work done or get online, wait till 10am when most guests are in the park as the wifi strength is better when less people are using it.

Water pressure, on a few occasions the shower pressure was out and so we just had a trickle, this was acknowledged by the staff who got it fixed by morning.

Some TLC required, two sofas were grubby and in need of a wash! Some light fittings need fixing, tables glass was broken, etc! Overall it was nothing massive but they need a little work.

Overall this is a stunning venue and we would stay here again in a heartbeat! To find something this beautiful is hard in this region. If you like modern design and sleek lines you will love this place. The staff and food make it just perfect.

Stayed: November 2016, travelled as a couple
Thank greenpanther30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016 via mobile

The charming rooms overlook a peaceful, lush garden and have really comfortable beds! Plenty of hot water, digital TV and air con (although this is a little weak for the size of the room - still a welcome addition). The four course dinners are really tasty, but don't expect massive portions - beautifully presented as well. Breakfast quite basic, and not really hygienically presented (bowls with cling film on, and flies in the fruit). Great pool area which is a welcome relief - overlooking a waterhole where a number of animals visit. Staff are a little 'untrained' but certainly have the best intentions.

Stayed: October 2016, travelled as a couple
Thank prippit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emanya@Etosha

Address: Farm Werda, Etosha National Park 9000, Namibia
Region: Namibia > Oshikoto Region > Etosha National Park
Business Centre with Internet Access Free Breakfast Free High Speed Internet (WiFi) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 37 Speciality Lodging in Etosha National Park
Price Range: $175 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emanya@Etosha 4.5*
Number of rooms: 22
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