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“Mostly rude, incompetent hotel staff”

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Hotel Malika Kheivak
Ranked #5 of 7 Hotels in Khiva
Reviewed 24 November 2017

Hotel Staff was mostly incompetent and unfriendly, whether encountered in the restaurant or at the front desk. Service in the restaurant was particularly bad. Some tables were waited on promptly over and over while other tables were ignored until you got up and retrieved a server yourself. Dishes sat on the table the rest of the evening, never being taken away. Front desk staff indifferent to questions for assistance. Just an unpleasant experience all around. No other hotel in our twelve day tour of Uzbekistan had such awful service so I don't consider this a cultural misunderstanding.

Room Tip: Stay elsewhere
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  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank seascape100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 133 reviews

Reviewed 18 November 2017

I loved the location inside the old city. Great to walk around without any cars.
Many restaurants close by as well as the major sites of Khiva.
The breakfast was better than most in Uzbekistan
Wifi was very unpredictable and slow

  • Stayed: October 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank TheTravelPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

Good location, large room, comfortable bed and shower worked, so all basics OK. Wifi didn't work. Breakfast OK and the restaurant had reasonable food. There seemed to be a lot of staff hanging around doing very little, though they did bring hot water for tea when we asked. Since it's located right in the old town of Khiva, this is a good option.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Grace B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2017

The room was comfortable and clean. The staff was helpful. It is a basic accommodation, but with a terrific location. Hence the 4 stars. The restaurant had a good selection and every meal was tasty. The breakfast was cold cuts and cheese plus egg with crepes or pancakes. Quite adequate.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank fadamek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Probably the most basic hotel during our trip to Uzbekistan.
Location is very good, but when in Khiva all that matters is that you stay within city walls, then you are as central as you can be.
Hotel itself is very basic, I doubt there are more than 15 rooms altogether. Our room had absolutely no wi-fi present, very poorly working air conditioner (and it was off before we checked in so the room was hot). The water pressure in the bathroom was almost non-existent.
The breakfast was just as basic, you were just get served whatever they have for breakfast on your table, no buffet or anything.
All in all I was glad that it was just one night. Next time we will definitely choose another hotel.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Stina1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Malika Kheivak

Address: Islam Hoja Street, 10, Khiva, Uzbekistan
Region: Uzbekistan > Xorazm Province > Khiva
Hotel Style:
Ranked #5 of 7 Hotels in Khiva
Hotel Class:3 star — Hotel Malika Kheivak 3*
Number of rooms: 214
Also Known As:
Hotel Malika Kheivak Khiva, Asia

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