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Reviewed 3 November 2015

I booked this hotel because the reviews were really good. The hotel was new and very clean. The room was also large and clean. However our night was ruined by "party go-ers" in 2 adjacent rooms who kept us awake from 3 until 4 am when we called the front desk. We were on the ground floor. The noise was reduced but did not go away completely. I realize this is not the fault of the hotel but maybe they could be more aware when people get back to their rooms in the middle of the night and remind them to keep the noise down. Breakfast was good.

  • Stayed: October 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank JoannaMUFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbumi, General Manager at Holiday Inn Express New Buffalo, responded to this reviewResponded 6 November 2015

Hi,

Thank you for letting us know your concerns,we apologize for the inconvenience you experienced during the night.
Please know we value you as our guests and appreciate your repeated business, again, our apologizes.

VR
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2015

Bright, clean rooms, extras in bath, choice of pillows on beds. Breakfast good, variety of food.nice clean and tidy rooms,good wifi,,,,Would stay there again if traveling in that area. keep it up good value for money.

  • Stayed: October 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank murtazamt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbumi, General Manager at Holiday Inn Express New Buffalo, responded to this reviewResponded 6 November 2015

Hi There,

Thank you for letting us know about your stay, we appreciate you taking the time out of your busy schedule and share your experience with us.

Sincerely,
VR
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2015 via mobile

Nice hotel. Clean and tidy. We were there for an anniversary weekend. We did a wine tour and the shuttle bus picked up at the hotel. We used Leisure Limousine Shuttle bus for our tour and had a great time. Breakfast at hotel was good with a decent variety of options. FYI there is a shuttle to and from the casino 2 miles away. The casino offers it and regular service about every hour in the evening on the weekends for free. Convenient if you want to enjoy yourself and not worry about driving. Nice time.

Stayed: October 2015, travelled as a couple
Thank jba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2015

My family and I decided to travel to this hotel at the last minute. I traveled with my parents and two small children. We booked the King suite with queen sofa bed. The room was big enough to accommodate us. Extra points for having a fridge and mini kitchenette. Only complaint was the pool was extremely cold. There was a sign that stated the pool was 75 degrees, but it wasn't even close. We complained to the front desk but were told the heater was on. As a result, we didn't swim very long since the kids were cold.

  • Stayed: May 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Carla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2015

Easy to locate, right off highway but no highway traffic noise. Bright, clean rooms, extras in bath, choice of pillows on beds. Breakfast bar good, variety of food. Would stay there again if traveling in that area. Common area large and nicely appointed.

  • Stayed: October 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank buzzy79866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbumi, General Manager at Holiday Inn Express New Buffalo, responded to this reviewResponded 12 October 2015

Hi,

Thank you very much for your comments, we apreciate you letting us know about your stay..

We hope you will visit New Buffalo, MI in the near future.

Sincerely,

VR
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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