My daughter and I booked this hotel to do some 'back to school' shopping as the Twelve Oaks Mall is less than a mile away. We booked this hotel as normally you are guaranteed a nice room with the Marriott name brand. Little did I realize the disappointment to come. The hotel is difficult to find if you dodn't have a GPS. The front entrance is also not easy to find and is one small door to a very small entrance. The room was not clean (mold on the ceiling/pubic hair all over the shower/fuzzies on the vent in the bathroom) (room 304).
The breakfast room was probably the smallest I've ever been in at a hotel. To top it off the power went out for 2 hours (I checked out after two hours of waiting....it could have been out for longer!!!!!!!!!!!!!) and therefore no breakfast was available. Garbage was all over the place in the breakfast room even though there was plenty of light coming in from windows. It reminded me of a place being 'looted.' Not sure why the garbage was left all over just because the power was out?
This was the only time I have never received a billing statement under my door during the night. The front desk was also not able to print off a statement in the morning as the power was out. Since I live in Canada I needed to show a record of stay at the border crossing which I never did receive. Thank goodness I wasn't given a hard time at the border.
I would stay next door at the Courtyard next time! Definitely not this hotel again.
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